Windows 10: touchpad/cursor not working

so my windows 10 lg gram is missing its cursor. I previously just rebooted my laptop and it would come back, but that doesn't work anymore even after like, 6 tries. I thought it only happened after waking up from hibernation, but it's also an issue when I turn it on too. Also, it's happening very often, like, every day now. Oddly enough, by bluetooth mouse still works, but the second I shut if off, then the cursor disappears. The following fixes did not do the job:

1. Restore points
2. the fn keys, turning on the touch pad does nothing
3. touchpad/mouse settings
4. updating/rolling back drivers: I do not have a touchpad driver and the mouse driver only shows up when it is connected, and its not the problem to begin with
5. Malwarebytes and the default antivirus found nothing
6. there is no hardware option for troubleshooting

submitted by /u/xiaomaome101
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:)

 

Mouse and touchpad not working

Hey did exactly what you suggested and the first time i did it the mouse cursor became visible, it was at the center of the screen but i still couldnt make it move with the touchpad and i plugged in my usb mouse and that doesnt work too. I did it a few moret times but cursor never showed up again and still could make either the touchpad or the mouse to work. Do you have anymore suggestion?

 

Touchpad/cursor not working after windows 10 download.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + W and type
  troubleshooting.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• 
  Press Windows Key + X key and click
  Device Manager.
  
• 
  Right-click on the Touchpad device listed and click on ‘Uninstall’.
  
• 
  Select the option to Delete driver software.
  
• 
  Restart the computer after its uninstalled.
  

Try to access the device manufacturer's website and download and install the latest chipset and
touchpad drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Touchpad and cursor won't work!!

Thank you for your response. I know some times new things need the kinks worked out before they start functioning properly. Anyway I fixed the problem with the touchpad and cursor. I followed the suggestions to go directly to the Asus website and download
the drivers for the touchpad. I did this rebooted and it still wasn't working. So I went into the touchpad settings on the computer and clicked roll back to last driver. Rebooted and voila...touchpad and cursor worked. So I'm not sure which fixed it the
new driver download from Asus website or going back to last driver. It looks like the roll back did the trick but I would think that either actions would work. Hope that helps.