Windows 10: Touchpad disappeared from my Samsung laptop

Discus and support Touchpad disappeared from my Samsung laptop in Windows 10 Drivers and Hardware to solve the problem; Hello, I have a Samsung laptop model np900x5n with Windows 10. It was working fine. Suddenly, it has just stopped working following a windows update... Discussion in 'Windows 10 Drivers and Hardware' started by ddblum, Nov 9, 2018 at 11:02 AM.

  1. ddblum Win User

    Touchpad disappeared from my Samsung laptop


    Hello,

    I have a Samsung laptop model np900x5n with Windows 10. It was working fine. Suddenly, it has just stopped working following a windows update probably (but I am not sure that it is the cause but it seems likely). The touchpad does not appear in the settings anymore. Windows explicitly says there is a problem with the driver. I just ran the troubleshooter for hardware and it detects that i2c HID device has a driver issue. Driver files for I2C HID device are hid2c.sys and mshidkmdf.sys. The problem is described as follow:
    Problem status
    STATUS_DEVICE_POWER_FAILURE
    C000009E
    Problem code
    0000000A

    I tried many solutions already and I spent hours looking for one but so far nothing has worked:
    1- Bios: enable/disable touchpad in the bios
    2- I made sure that I am current with windows update which I am
    3- The roll back to previous version in the driver is grayed out. Not available
    4- I tried to manually uninstalled the last windows updates
    5- I tried to restore the system to a previous version of windows
    6- I checked the device manager / there is a problem with the I2C HID device which seems to be the touchpad. I tried uninstalling it and then reinstall it. It comes back with the yellow sign problem. I tried updating the driver when windows says that I have the latest update available. I tried installing a new driver through samsung but when I try to install it, i get the following message: ERROR_NO_SUCH_DEVINST
    7- I tried in safe mode too / touchpad is unresponsive

    I called Samsung for support. They remotely installed their SW update but it did not do anything. It tries to update a non existing touchpad. They want me to reinstall or to reset my PC but this would mean complicated hours of re-installation of all my software which I want to avoid by all means. I asked them to give me just the driver file and they always declined saying that all their update is going their Samsung update system

    This is a fairly new computer but out of warranty. I don't know what to do. Please help.

    Thank you

    Dan

    :)
     
  2. Tigerman82 Win User

    Elan touchpad driver incompatibility (Samsung laptop)


    Today I made the Windows 10 (Home) update to my Samsung Series 9 laptop (under 2yo) having uninstalled Avast! and making sure everything was up-to-date. I had to force the update as I noticed the 80240020 error present from Windows Update. Anyway, after the update the touchpad did not function correctly. At first it didn't work at all (luckily I had a wireless Logitech mouse) and then it was only able to move the cursor (clicks, scrolls and swipes did not work). I did a little research and found out that the culprit is the Elan touchpad driver 11.7.33.1 which both Windows Update and Samsung Update suggest as the driver I should use. I could not repair the software nor could I make find a better driver. I finally rolled-back to previous touchpad driver (some old MS driver) and it restored basic functionality (I can move the cursor and use left and right clicks). When I go to Samsung Update, it suggests I should install the incompatible driver. When I go to Windows Update, it forces the installation of the incompatible driver.

    As I'm sure some of you have Samsung laptops or laptops that use the same touchpad drivers, I would be interested in hearing how compatible Windows 10 has been concerning your touchpads.
     
  3. nxavis9 Win User
    I want to disable touchpad on Dell laptop


    Hello everyone,
    My laptop's touchpad works and I don't want it to, because I prefer a mouse. It's a Dell Inspiron 11 3000 series on windows 10 OS.

    What I have tried that hasn't worked:
    • start<settings<devices<mouse & touchpad<additional mouse options. This opens a window called Mouse Options which has 5 tabs up top, none of which involve the touchpad. The Hardware tab shows 2 devices: the mouse itself, and the USB. No touchpad there.
    • windows key+x<mobility center. No touchpad to be found.
    • various function keys. No options for touchpad on/off.
    • device manager<mice and other pointing devices. Again, only the mouse and usb show up. It appears the touchpad is working without a driver, which is a little spooky.
    Any other suggestions? I could try downloading a third party driver, but that seems like a step in the wrong direction.
    Thanks
     
  4. Josie23 Win User

    Touchpad disappeared from my Samsung laptop

    I want to disable touchpad on Dell laptop


    These 7 steps allowed me to disable my touchpad (Dell laptop, Windows 10):

    1. Win Start button
    2. Type in "device manager"
    3. Select Device Manager to open it
    4. Click down arrow to left of "Mice and other..." to expand
    5. Right click Dell Touchpad
    6. Disable device
    7. Yes


    Touchpad disappeared from my Samsung laptop [​IMG]

    Touchpad disappeared from my Samsung laptop [​IMG]

    Touchpad disappeared from my Samsung laptop [​IMG]
     
Thema:

Touchpad disappeared from my Samsung laptop

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