Windows 10: Touchpad inoperative

My touchpad will not work and I cannot fix it. Can you tell me what to do please?`

:)

 

I want to disable touchpad on Dell laptop


Hello everyone,
My laptop's touchpad works and I don't want it to, because I prefer a mouse. It's a Dell Inspiron 11 3000 series on windows 10 OS.

What I have tried that hasn't worked:

• start<settings<devices<mouse & touchpad<additional mouse options. This opens a window called Mouse Options which has 5 tabs up top, none of which involve the touchpad. The Hardware tab shows 2 devices: the mouse itself, and the USB. No touchpad there.
• windows key+x<mobility center. No touchpad to be found.
• various function keys. No options for touchpad on/off.
• device manager<mice and other pointing devices. Again, only the mouse and usb show up. It appears the touchpad is working without a driver, which is a little spooky.

Any other suggestions? I could try downloading a third party driver, but that seems like a step in the wrong direction.
Thanks

 

Keyboard and Touchpad Inop during Windows 10 install


I recently had a similar case with a Medion Windows 10 tablet with detachable keyboard. I wanted to reinstall Windows 10 using original install media to get rid of all bloatware. First try revealed that touchpad and keyboard were not working.
This is how I resolved it, following this work flow you should be able to install Windows on your device.

I went to manufacturer's website on another machine, downloading a complete hardware driver package for my specific tablet. If manufacturer of your device does not offer a package containing all drivers, download at least chipset (motherboard), USB and network drivers and copy them to Windows install USB flash drive.

Next step is to connect two USB devices to tablet: the install media now containing drivers, and an external mouse. In my case the device only has one micro USB port, meaning I had to first connect a micro USB to USB adapter, then a USB one to two splitter and finally my flash drive and mouse to this splitter.

OK, now booting from install flash drive the external mouse works and I am able to go through the installation.

When installation is done and Windows Welcome (OOBE) starts, Windows is already fully functional. Touchpad and keyboard still not working. I click Ease of Access icon bottom left to open on-screen keyboard:





To show function (F) keys I select FN key bottom left (#1 in screenshot), thereafter SHIFT key (#2), and finally F10 key (#3) to open Command Prompt:





Command Prompt opens, I can now start File Explorer simply by typing explorer and pressing Enter:





File Explorer opens:





Now I can just browse to my install media where I have necessary drivers stored, find chipset driver and install it. When done the installer asks me to reboot which I accept, after the reboot OOBE starts from beginning again and I can install USB and network drivers following the above procedure.

My tablet's touchpad and keyboard now working I can finalize setup creating user account and proceeding to desktop.

 

TouchPad problem


see attached screenshot of the keys after I re ran the scan

so i assume next steps are to have that program open that you suggested whilst using the laptop and then when the touchpad gets disabled to check if the keys have changed?