Windows 10: Touchpad/Mouse Lag

I know this topic has come up a lot however, I have tried a lot of solutions here and elsewhere online and I still have issues.


I have a HP ENVY Notebook - 17-n152sa. The cursor lags or stops after a few minutes then runs smoothly.


I have tried these solutions:

Update Windows 10.

Update other things using the HP Support Assistant.

Update driver for my touchpad and reinstall it I again used HP support to find the right ones.

I've also used the HP Hardware Diagnostics to see if it was physically the touchpad and like I said before the cursor works fine for a period of time.

Used HP Support Assistant for troubleshooting and it found nothing.


Any other things I could try?

:)

 

Touchpad mouse pointer lag

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to access touchpad after being upgrading to Windows 10. We will help you to resolve this issue.

This issue might have occurred due to touchpad settings/ corrupted drivers.

I suggest you to connect external mouse to your device as touchpad is not working and check if it is working. If so follow the below steps.

Method 1: Run Hardware troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• 
  Write Troubleshooting
  in the search box and hit Enter.
  
• 
  Click on Troubleshooting
  tab.
  
• 
  Click on view all option on the upper left corner.
  
• 
  Select the Hardware and Device
  options from the list.
  
• 
  Click Next to run the
  Hardware and Device Troubleshooter.
  

Method 2: If the issue still persist, please follow the below steps and check.

• 
  Press Windows + X keys from the keyboard and click on
  Control Panel.
  
• 
  Click on Mouse.
  
• 
  On the Device Settings tab of the
  Mouse Properties screen, click the Disable button to turn off the Touchpad.
  
• 
  Restart the system and Enable.
  

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Mouse lag

Hi Zbigniew,

I appreciate the troubleshooting steps you have tried to resolve the issue. I suggest you to install all pending Windows updates and check. Follow the steps below and check if that helps.

• Type Mouse and Touchpad Setting in Search and hit
  Enter.
• Change settings as per your requirement; click on Advance mouse options.
• Change settings under Buttons, Points, Pointer options, Wheel.

Do let us know the performance to mouse. Thank you.

 

Mouse Lag

Hi,

Mouse lag and touchpad issues may occur due to damaged cables, outdated drivers, and more. To rectify those concerns, we suggest that you refer to this

article where you'll find troubleshooting steps suitable for mouse, touchpad, and keyboard issues.

If you're going to update your driver, we suggest that you do it manually instead of letting Windows search for an updated driver automatically. Here's how you can do it:

• Visit your device manufacturer’s website and download the latest driver from there.
• Right-click on the Start button, then select Device Manager.
• Select Mice and other pointing device, then the mouse
  driver name.
• Right-click on driver and then select Uninstall device >Delete the driver software for this device check box >
  Uninstall.
• After uninstalling, right-click on the driver that's having the issue, select
  Update driver > Browse my computer for driver software.
• Select Browse > look for the driver you've just downloaded >
  OK.
• Select Next > follow the steps to install the driver >
  Close.
• Restart your computer.

Update us on the status of the issue.