Windows 10: Touchpad not working after Feature Update version 2004

Discus and support Touchpad not working after Feature Update version 2004 in Windows 10 Drivers and Hardware to solve the problem; I have a Lenovo Thinkpad Yoga X1, with Windows 10 64-bit. Yesterday Windows updated itself to the Feature Update version 2004. Problem: After the... Discussion in 'Windows 10 Drivers and Hardware' started by pglpm, Sep 11, 2020.

  1. pglpm Win User

    Touchpad not working after Feature Update version 2004


    I have a Lenovo Thinkpad Yoga X1, with Windows 10 64-bit.


    Yesterday Windows updated itself to the Feature Update version 2004.


    Problem: After the update, my Elan touchpad stopped working. More precisely, it does not respond to two-finger scroll even if it's enabled in the Settings and its Advanced Gestures do not work.


    If I restart the laptop, the touchpad works correctly for a while, but then suddenly stops working as described above. This seems to happen mostly after the laptop turns off the display after some minutes of inactivity. But it has also happened unsystematically during use of the laptop.


    The touchpad is a Precision Touchpad Elan, listed as "HID-compliant touch pad" in the Device Manager.


    What I tried:


    – I checked for driver updates in the Properties window from the Device Manager, but it tells me that I have the latest driver version 10.0.19041.1.


    – I uninstalled the device and restarted the laptop. The problem remains.



    The need to continuously restart my laptop in order to work has a great hit on my productivity. I cannot stress enough how incompetent are the people working behind these crappy "updates".

    :)
     
    pglpm, Sep 11, 2020
    #1

  2. Disable installation of Feature Update 2004

    About 2 weeks ago, version 2004 showed up on the Updates list and automatically installed. Upon completion of the install, the computer was completely unusable: no application would load; those that started would hang and eventually (5 minutes) fail. To
    attempt to remove the update, I had to force a power off (mirrored drives really don't like that!) and then was finally able to use to Recovery under Updates to remove about 95% of the update. After the require restart and while checking what was or was not
    working, Updates (of course) reinstalled 2004. Repeat: Recovery and Remove 95% (95% of 95% = 90% Usable). Attempting to use MS questions area, the only suggestion was to Disable the Updates Service which, of course, means no further security or usability
    patches.

    All of that overly long explanation is by way of saying: I have attempted the only other option given here for removing 2004. At the moment, the Update Service is Disabled (PS: if you leave it at Manual, it will eventually start up and 2004 will commence
    its installation). So, the question: is there ANY way to disable the attempt by Update Service to install version 2004? I don't mean "install and wait for a couple of patches", I mean permanent tell Windows to NOT attempt to install 2004? My computer works
    just fine without the feature updates and does not work AT ALL *with* the updates. Prior versions and other patches allow for the update to be Hidden and ignored; Feature Update 2004 will install if the service is running and there appears to be no way to
    abort/hide/ignore the update.

    Any suggestions??
     
    CLJohnson999, Sep 11, 2020
    #2
  3. Windows 10 Feature Update version 2004

    Thanks William for your valuable suggestion. When the touch pad issue cropped up after updating to Windows 10 version 2004 I did check the driver version in Device Manager and it was the latest. Presuming that it (the driver) might have broken down or corrupted
    due to Windows 10 version 2004 update I downloaded the latest version of Synaptic TouchPad Driver (version 19.5.35.54 Rev.A) released by HP from their Software and Driver Support link for
    my notebook. Strangely it was not accepted by the system and I don't know why.

    It appears I will have to periodically check for a resolution by Microsoft from the link you so kindly provided and update to version 2004 only after Microsoft has acknowledged and confirmed its resolution. I have stored the link separately in a USB.

    Thanks again for your valuable inputs.
     
    Azad Sharma, Sep 11, 2020
    #3
  4. rebop Win User

    Touchpad not working after Feature Update version 2004

    Windows Show Hide not hiding 2004 feature update

    Show/Hide has always worked for me. Yesterday I had about 10 updates show. I want to install all BUT the 2004 Feature Update, so hid that in Show/Hide. It shows as hidden there, but when I check Windows Update again the next day, it is still listed. Normally, it would not be and all other updates would be. Now all are there and I do not yet care to install the feature update.

    Any ideas / suggestions?

    Thanks.

    Win 10 1909
     
    rebop, Sep 11, 2020
    #4
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Touchpad not working after Feature Update version 2004

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