Windows 10: TouchPad not working after upgrading 8.1 to 10

Hello I updated my Acer Aspire E 15 Touch from windows 8.1 to windows 10 now my touchpad is not working. I tried to install the drivers but did not fix the issue. I can't ever find touchpad mouse in settings. Can anyone help please

:)

 

No more touchpad for my laptop since upgrading to Windows 10

Hi Derek,

I would suggest the following steps :

• Press Windows + X
• Click on Device Manager
• Right click on TouchPad drivers in the list.
• Choose Upgrade Drivers
• Reboot computer

Check if this helped to fix the issue.

 

touchpad doesn't work

Hi,



Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



As you are unable to access touchpad after upgrade to Windows 10, this issue might be due to the outdated touchpad drivers on Windows 10.



I suggest you to use the external mouse and check if it is working and try the below.

Step 1:

• Press Windows + X keys from the keyboard and click on
  Control Panel.
• Click on Mouse.
• On the Device Settings tab of the
  Mouse Properties screen, check the Disable button to turn off the Touchpad.
• Restart the system and later enable it and check it you are able to access touchpad.

Step 2: Update the synaptic drivers

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Mice and other pointing devices, right click on the
  Touch screen driver (Synaptic driver) and select Update Driver Software.

Also, I suggest you to contact the manufacturer's website and install all the drivers on your device.



You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Hope it helps. Kindly let us know if you need further assistance with Windows Operating System. We will be glad to assist you.

 

ELAN touchpad not working correctly after Windows 10 Upgrade

Hi Michael,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter.

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

Method 3:If issue still persists, I suggest you to uninstall and reinstall the touchpad drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the touchpad driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.