Windows 10: Touchpad not working on Acer Swift 3 Laptop

I have a one year old Acer Swift 3. Today I noticed the touchpad had stopped working entirely, meaning I can only use my mouse. Here is what I have tried:- Updating driver from device manager I cannot even find a driver for my touchpad listed, even with hidden devices shown- Finding a driver from Acer no touchpad drivers listed at all for my model- Pressing Fn + F7 multiple times- Restarting the PC- UpdatingI would be surprised if the problem was physical because I don't use my touchpad all that much, so wear after only a year seems unlikely.

:)

 

Touchpad not working on Acer Swift 3 Laptop

I have a one year old Acer Swift 3. Today I noticed the touchpad had stopped working entirely, meaning I can only use my mouse. Here is what I have tried:

- Updating driver from device manager (I cannot even find a driver for my touchpad listed, even with hidden devices shown)

- Finding a driver from Acer (no touchpad drivers listed at all for my model)

- Pressing Fn + F7 multiple times

- Restarting the PC

- Updating

I would be surprised if the problem was physical because I don't use my touchpad all that much, so wear after only a year seems unlikely.

EDIT: I have noticed that when the laptop is on the lock screen, it displays a warning that the touchpad is deactivated. This happens despite repeatedly clicking Fn + f7, and the touchpad showing as enabled in settings.

 

Touchpad not working on Acer Swift 3 Laptop

Thanks for reaching out! My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

I understand that you're having problems with your touchpad. Sorry to hear that.

Per discussion in Acers forums, the touchpad driver is included in the Serial I/O driver. Try to go to the manufacturer's website and download the serial I/O driver, install then reboot the computer. See if that fixes the issue.

Source: https://community.acer.com/en/discussion/539413...

Keep me posted. Thank you.

NOTE: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards,

 

Webcam not working on Acer Swift 3

Does the camera light turn on?

Try this-

Turn off the device, disconnect from the power & remove the battery, long press the power button (30 seconds) then reconnect everything, turn on & see if the camera is now working.

Some suggestions:

https://community.acer.com/en/discussion/594405...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

Thoroughly research any product which is mentioned here before you decide to download and install it.