Windows 10: Touchpad two-finger scroll erratic

I recently purchased a Windows 10 laptop PC from Dell (specifically the XPS 9380), and it appears that the built-in Windows Precision touchpad drivers aren't working properly. Specifically, the cursor jumps erratically during two-finger scroll, causing similarly-erratic scrolling behavior and sometimes extraneous clicks.


Dell support has repeatedly informed me that the drivers are managed through Windows, and I've made sure (several times) that I am using the most recent drivers (as of about 7:00 pm EST 6/5/19). However, the problem persists.


For testing purposes, I tried installing a Synaptics touchpad driver made for Dell laptops. This solved the two-finger scroll problem, but created several others (such as erroneous clicks and inconsistent sensitivity). I have since rolled back to the default Windows 10 touchpad drivers. However, because of the semi-success of the Synaptics drivers, I am convinced that this is a driver-side problem. I can simply think of no other reason why a Synaptics driver would "solve" it, even with unacceptable side effects.


I have also exhausted the built-in Windows troubleshooting options for touchpads.


Let me know what I can do, or what information I can provide, to resolve this driver issue as soon as possible.

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

Support for XPS 15Z L511Z | Drivers & downloads | Dell US


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Synaptics touchpad V1.2 - no option for one-finger scrolling?


Hello,

I recently bought a Lenovo Y700 running W10. I am trying to get it set up the way I like and cannot find an option to use one-finger scrolling with my touchpad (two-finger scrolling is an option and works just fine).

I am updated to driver 19.0.19.1, but for some reason when I go to Mouse Properties it lists the driver version as 19.0.17.26. I'm not sure if this is related. Here are some screen caps of the driver discrepancy as well as the UI for the mouse, which has no option for one-finger scrolling. How do I enable this?











Thanks for any advice you can give me!

 

Two-Finger Touchpad Scrolling (TFTPS)


You driver is slightly newer than mine; that's on my PC specialist Clevo laptop.

Suggest you check your task manager activity whilst scrolling a browser page with your HP machine, and post a screenshot.
Please also post a screenshot of your Synaptics touchpad options.
To post a screenshot please use the Insert Image icon above your post.

2 finger scrolling using my Thinkpad and Firefox is smoother and more effortless.