Windows 10: Touchscreen nightmare after Windows 10 1903 install

Hi:


I'm having problems with the Touchscreen (TS) on my HP Pavilion all-in-one 27-n190st Desktop/Product # P2N43AV#ABA/OS 1903 (10.0.18362)



The TS stops working. I go into device manager "HID-compliant touch screen". Under Properties, General it says "Currently this hardware device is not connected to the computer (Code 45). Reconnect this hardware device to computer." The disable/enable is not available when Code 45 is displayed. The only way to fix the issue is to uninstall the HID-compliant touch screen driver. When I restart the computer the driver is back and will work for most of the day. If I stop using the computer for a few hours the touchscreen stops working and the exact same problem returns.



Under "Events" for TS it says on 8/8, when this problem started, "Device Migrated". I reinstalled the driver many times since then.


After re-install of driver, another message says HID NOT migrated "due to partial or ambiguous match".


When the TS is working, under driver "Details", it says no driver files are required or have been loaded for this device.



1. I've "scanned for hardware changes" under HID Devices and HID touchscreen. No results.


2. Under power management "allow the computer to turn off device" is unchecked



3. I tried to run a test on the touchscreen from F2. The problem is There's no "Mouse/Touch-pad" on the list of tests. There's only a "Mouse" test.



4. I went into startup menu in the bios. I hit F9. It asked me to select boot device. UEF I boot sources were:


Windows Boot Manager
UEF: I IPv4 ... Family Controller
UEF: I IPv 6 ... Family Controller
Legacy Boot Sources

I chose "Windows Boot Manager". It rebooted and touchscreen worked but, it again stopped working after not using it for several hours.

When the touchscreen stops working ... the USB Input Device also stops working. It also "Migrated" on 8/8, the same day the HID touch screen migrated. The USB Input device properties says "The device cannot start (CODE 10). "Operation failed".

Most importantly, I noticed that Windows 10 1903 version was installed on 8/8/19, which is the day the Touchscreen Driver and the USB input device migrated and these problems started.

5. I ran the "Detect My Drivers" in HP Customer Support. The result was: "Detection was successful but you don’t need any new drivers at this time."

6. I've selected "update driver" when in HID Touchscreen within Device Manager. Results: "Best Device for your driver is already installed"


7. I ran HP Support Assistant. It says No Updates Available.



8. In HP PC Hardware Diagnostics I ran the Mouse touchpad Drag and Drop test. I ignored the results because ALL it says is "Failure ID: M08770-8159PN-QFFX61-G1UA13 RESULT: Failed" But when I click on the ID it says "The test found a problem with the mouse button. The mouse may need to be replaced." The problem is The mouse works perfectly. It says nothing about the touchscreen ... even if I run the test while the touchscreen isn't working.



9. Touchscreen doesn't work in Bios



10. I've installed all Windows 10 updates.



Again, All of this started on 8/8 when I installed Windows 10 1903.


Any ideas would be greatly appreciated.

Thanks

:)

 

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touchscreen not working after update to 1903

Another suggestion you can explore is, you have the choice to stick with 1903 and make do without the touchscreen
or rollback to your previous version since the touchscreen was working up until now. You can then wait for Windows 10 v1909 which will be released in September. That update might be less buggy for your device.

Here's how How to rollback & uninstall Windows 10 May 2019 Update v1903 to rollback(provided it has not been more
than 10 days since you updated to 1903).

 

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