Windows 10: TPM 2.0 not showing in Device and Security

TPM 2.0 not showing in Device and SecurityMY TPM Module is showing as ready but is not showing in Device and Security; my laptop is an ASUS and you cannot do anything in the BIOS settings for this. See attached.

:)

 

Security Device Not Recognized

Ob build 10527:

On my login screen I had 4 icons:

• Password
• Security Device
• Security Device
• PIN

The Security Device (#2) when clicked shows "Security Device Not Recognized". It also shows up as the default. The other Security Device (#3) is a Virtual Smart Card and it functions correctly. As does the Password and PIN.

I used Tpmvscmgr to destroy the virtual smart card instance #0, and I further attempted to destroy any other instances but none existed.

Now I have:

• Password
• Security Device
• PIN

The Security Device #2 still has the same error.

In Device Manager I only have 1 Security Device, TPM 2.0, which is functioning correctly (Bitlocker etc).

How do I remove or repair this bad security device on my sign-in screen?

 

Update your security processor (TPM) firmware

Is it just piece of cake or is this operation dangerous? I'm afraid to loose all my encrypted data???

3. Clear your TPM

Important

Before clearing your TPM, be sure to back up your data.
Do not clear the TPM on a device you do not own, such as a work or school PC, without being instructed to do so by your IT administrator.

Follow these steps to clear your TPM:

1. Go to Start > Settings >
   Update & Security > Windows Security >
   Device security .
2. Under Security processor, select
   Security processor details.
3. Select Security processor troubleshooting, and then under
   Clear TPM, select Clear TPM.
   
   Your device will need to restart before the process is complete.

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.