Windows 10: TPM not detected

Hello I am currently having a problem with my PC that I would like to switch to Windows 11 the problem is that apparently the TPM is not activated, so I followed Microsoft's advice to activate it but when I went into the BIOS it told me that the TPM was activated but with this message below: "NO Security Device Found". So I'm stuck and I can't switch to Windows 11, a piece of advice would be of great help to me pleaseMy email to give me an answer back : *** Email address is removed for privacy ***

:)

 

No TPM module is detected

Hi, MatthewDHeron

Welcome to the Microsoft Community.



It seems you’re dealing with a tricky situation. Here are a few steps you can try:

1. Check If TPM is Disabled in BIOS: In some cases, the TPM module might be disabled in your BIOS. Go into your BIOS settings and look for a setting related to TPM. It is often under the “security” tab, but it can vary based on the manufacturer. If it’s disabled, enable it.
   
2. Clear the TPM: If TPM is enabled but not detected, you may need to clear it. This option is also usually found in the BIOS settings. Be aware that clearing TPM will remove information created by the TPM that is used to decrypt encrypted data. Without this information, the data is un-recoverable.
   
   Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.
   
   If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
   
3. Update Your BIOS: If you’re still having trouble, you might need to update your BIOS. Check your manufacturer’s website for details on how to do this.
   
4. Check for Hardware Issues: If none of the above steps work, there might be a hardware issue with your TPM module. You may need to contact your manufacturer or a computer repair service for further help.
   

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.



Best Regards

Martin | Microsoft Community Support Specialist

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

 

TPM enabled in BIOS but no device detected

I have enabled TPM in the BIOS but it does not detect a device. Not in the BIOS or in the device manager.

I have no security devices and it is also not listed in the system devices.

I checked my hardware and it should be capable of tpm 2.0

Motherboard: MSI MPG 570 Gaming Plus

CPU: AMD Ryzen 5 5600X

I read a lot of articles about this, but in every case, the computer at least detected something to be then able to re-install a driver or something.