Windows 10: Trackpad / Mouse moves to upper right corner, freezes for about 30 min

Hello TenForums... I'm new here, but not new to Windows

That being said, I have the strangest laptop behavior I've ever witnessed in all my years.

I recently bought the new Vaio Z Flip 16gb RAM 512GB SSD i7 Skylake laptop. LOVE it.

I dj every night. And for the first 2 nights, the vaio clipping tool would launch, repeatedly, in concert with OneNote. (the built-in OneNote, not Office version) I had no control, and could do nothing. Even restarting... So i restarted in safe mode, and uninstalled the vaio clipping tool. This resolved part of the problem, because even though OneNote would still launch on its' own, I was and am using a dj controller that would still allow me to use mty dj software. Eventually, after about 30 minutes, I could regain use of my trackpad. And that would be the end of the issue. But it would repeat every night.

I was unable / unaware of uninstalling OneNote. But after a few days of research, I learned how to uninstall OneNote. However, it reinstalls itself. So that trick went out the window... besides which, the trackpad would STILL freeze. Now the issue was only occuring at 10:47pm. and resolving itself at around 11:15pm.

After MANY communications with the DJ software company (serato) and the dj controller manufacturer (pioneer) with NO resolution, I decided to go buy a different controller, different brand. This issue ONLY happened at night, and I could not reproduce the same problem if I tried to dj during the day... so that is another strange factor.

The new equipment netted the exact same issue. So that ruled out hardware. But now I noticed something I did not catch before in the event viewer... OneNote was unable to register. I'm on a cruise ship, and having a constant internet connection is ... impossible. So, the next day, I did everything in my power to register OneNote. But it would not register... Finally, I went to msconfig, and deactivated all startup services and software aside from Microsoft. NOW I was able to register OneNote, AND that night I finally was able to DJ without ANY problems! So I thought I had finally resolved the problem. The next night, I was also free and clear of problems. But LAST night, the same problem came back. OneNote did not launch, but the trackpad went to the upper left corner, and was frenetically trying to do something or move... (i didn't have an internet connection, as usual)

I did not catch anything interesting in the event logs, but there was an event ID logon... that is the only thing that corresponded with the time of the trackpad problem.

I have ran sfc /scannow... and it found problems it could not fix. I then ran DISM... it could not repair. But I know that sfc and DISM is not 100% reliable...

I don't know what to do. VAIO has not replied to ANY requests for help. Can anyone help? I could not attach the sfc scan log... it's too big

:)

 

Malware? Mouse moves to upper right quadrant and auto clicks

Shawn,

Out of curiosity, had you tried carefully cleaning not only the touchscreen surface with a clean soft cloth as well as using it to clean around the edges of the screen where it meets the frame of the device?

I know that my own smartphone display had displayed similar false pressing issues when I'd installed a screen protector slightly off center, which resulted in it causing slight pressure in an area of the screen nearby. This wasn't really obvious initially
until I removed the protector and the problem disappeared.

In your case I doubt you've got a similar protector in place, but if those devices have a small gap between the display edge and frame then some small piece of dirt or even a long past liquid spill or residue on your hands might have gotten into that crevice
causing sideways pressure on the touchscreen surface itself.

Though damage to the touchscreen surface due to an accident or simply heavy use could obviously cause such an issue, there'd usually be some sign of this as either a dent or a scratch and unless others use your device you'd likely already be aware if this
had happened.

I wouldn't personally give up until I'd tried a careful cleaning though, since it's not something most take the time to try until they've seen the results themselves and understand how sensitive these modern devices can be to such apparently minor surface
effects.

Rob

 

Malware? Mouse moves to upper right quadrant and auto clicks

Bruxe,

My issue is back. I have downloaded nothing new.

You mention more tools available.

Can you point me to those tools?