Windows 10: Transcript of a frustrating yet funny conversation with tech support

If you were to tell us the names of the "couple of programs" that you "downloaded" -- then perhaps someone here might have had similar experiences with the same programs and be able to provide some help.

Other than that, your best bet, since it's most likely still under warranty, is to contact the seller and see what they will do for you.

 

You make a contract with a supplier for goods and pay them money.

The goods don't behave as reasonably expected to because of a component added by the manufacturer.

The supplier can take it up with the manufacturer, since the supplier's contract is with the manufacturer.

The manufacturer can take the issue up with the component supplier - since it is their mutual contract.

Eventually it gets back to the guy who sold the land to the company who mined the ore to make the component with, because he used to shoot the rabbits on his land, and the lead he shot at the critters polluted the ore deposits, just enough for this critical component to fail...

This guy died 150 years ago.

Your contract is still with the supplier, and only with them.