Windows 10: Transfer Activation Key after new Motherboard

I built a PC a month ago and activated Windows 10 pro on it. Last week I had to replace the motherboard and now my key doesn't work. I called Microsoft support to transfer the key and they said the key was exhausted. I only used it once, but maybe it was used somehow before I bought it. Anyways, do I have any solutions besides buying another key? I only had this key for a month so I would rather not have to buy a new one.

Thanks

:)

 

Activate Windows 10 after motherboard change

Hi,

Thanks for the reply.

I built the PC myself and it is\was a retail Windows 8 Pro license upgraded to 10.

The guide listed that I should be able to transfer the license, and following the steps given when selecting "I recently changed hardware" in the activation process it does not list my previous device to select from.

My Microsoft account is logged in on both my old and new motherboard, and my old motherboard is unable to boot at all to deactivate or retrieve any keys.

If my license is indeed available for transfer, how can I proceed from here?

Thanks.

 

Windows 10 activation with new motherboard


I've tried contacting Microsoft support by both chat (twice) and phone, and none of it was helpful. And so I'm posting the problem here.

I have a laptop that was originally running Windows 7. I upgraded to Windows 10 last month via the free upgrade option, and things were working fine for a while. However, a motherboard issue forced me to replace the motherboard yesterday. This also required me to move the old hard drive and CPU to the new motherboard.

Now, my problem is this: while I do still have Windows 10 installed on my device, it is an evaluation copy; it is not activated as the full product. Some research told me that the free W10 upgrade is linked to the device's hardware, something I didn't know. Since I'm using a different motherboard now, Microsoft apparently doesn't recognize that I DO own a full version of W10 courtesy of the free upgrade.

So now I'm wondering whether there is a way to transfer my W10 license to the new motherboard so it will activate. And before you ask/suggest anything:

• My original sticker on the bottom of my computer with the W7 license key on it fell off a long time ago. So no, I don't have that.
• I tried contacting Dell to get my original product key, and they refused to help me because I'm out of warranty, even though what I'm asking them for is very simple.

Any help is appreciated.

 

Transferring Windows 10 to New PC Activation

It depends on how Windows 10 was originally configured on your computer.

If its a full retail store bought license online or offline, it is transferable to a new computer or motherboard.

If its the free upgrade from a retail store bought Windows 7 or Windows 8 license, it is transferable to a new computer or motherboard.

If its the free upgrade from a OEM preinstalled Windows 7 or Windows 8 license, it is NOT transferable to a new computer or motherboard.

Learn more about transferring your license:

• How to Transfer your Windows 10 License to a New Computer

If its a retail license, learn how to reactivate:

• Activate Your Windows 10 License via Microsoft Chat Support