Windows 10: Transferring Office 365/Onedrive after death of owner

Discus and support Transferring Office 365/Onedrive after death of owner in User Accounts and Family Safety to solve the problem; My father recently died. He helpfully left details of his passwords so the family could access his computer files, including his MS office365... Discussion in 'User Accounts and Family Safety' started by Andy VS, Dec 7, 2018.

  1. ANDY VS
    Andy VS Win User

    Transferring Office 365/Onedrive after death of owner


    My father recently died. He helpfully left details of his passwords so the family could access his computer files, including his MS office365 personal/onedrive account.


    I am now trying to set things up in my mothers name so she can continue to access this info/facilities via her own hotmail email account (for example Dad's office365 personal account is due for annual renewal on 3 Jan 2019 and i would like to transfer this into her name/email address).


    What I would like to know is how to do this.


    I have tried to change the email account associated with log in to using the following method (I got this info off the Xbox support page):

    1. Step 1: Add a new email address or phone number. Sign in to your Microsoft account. ...
    2. Step 2: Set the new email address as your primary alias. ...
    3. Step 3: Remove the email address you no longer want to use to sign in.


    But when I try and put Mum's hotmail account address in it says this address is already associated an account so doesn't seem to let me do this.


    So to recap - my ideal solution is to change the email address associated to my fathers microsoft account to my mums hotmail address and have nothing else about the account change, so she can continue to use all the existing saved files and facilities of Office 365 using her own login rather than my late fathers. Is this possible?


    Any suggestions gratefully received.


    Thanks


    Andy

    :)
     
    Andy VS, Dec 7, 2018
    #1
  2. DOUGLAS CLELLAND
    Douglas Clelland Win User

    Cortana & Office 365 Integration

    We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:



    • Turned on Cortona in the Office 365 Admin portal
    • We are using Windows 10 1703 – connected Office 365 service to Cortana
    Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

    We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

    We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

    any ideas? I can give you all steps 365 support had us run through if that will be helpful

    Thank you

    Doug
     
    Douglas Clelland, Dec 7, 2018
    #2
  3. FREEBIRD_9924
    freebird_9924 Win User
    office 365 vs office 2013

    my Microsoft surface came with 1 month trial of ms office 365 , now it's expired.now I wanna know if I she subscribe to office 365 or uninstall it & install office 2013. what's the difference between both?
     
    freebird_9924, Dec 7, 2018
    #3
  4. CARLOS TIN
    Carlos Tin Win User

    Transferring Office 365/Onedrive after death of owner

    Office 365 activation error after big Win 10 update

    We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

    • Open Office app, then click on File.
    • Look for Account, then click on Update.
    • Once done, restart your computer.

    We're looking forward to your feedback.
     
    Carlos Tin, Dec 7, 2018
    #4
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Transferring Office 365/Onedrive after death of owner

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