Windows 10: tried everything. resetting win with "problem resetting PC"

Hello,

I got so tired of my files explorer taking up 20% all the time for no reason (even after doing nothing after startup, keeps coming back after 5 minutes after closing). So I decided to do a reset.

But I can't reset my laptop due to the "problem resetting PC" problem (no matter if i try to delete my data or save my data, both rests don't work).

I tried sfc/scannow but it says although there are corrupt files, it cannot fix the issue.

Any solutions towards solving this problem?

Thanks, I appreciate help.



Here is a diagnostic report if this helps anyhow.

Code: Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Validation unsupported OSValidation Code: 6Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-DKB77-7M9GH-8HVX7Windows Product Key Hash: LVfmE2BrV36Gw1iwVgO5ouTh5Gk=Windows Product ID: 00326-10000-00000-AA382Windows Product ID Type: 0Windows License Type: UnknownWindows OS version: N/A, hr=0x8007007aID: {4D3E8AF8-B034-499F-A1B7-2799CE132302}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 10 HomeArchitecture: 0x00000009Build lab: 14393.rs1_release.170602-2252TTS Error: Validation Diagnostic: Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 111 Unsupported OSOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Opera\launcher.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]File Mismatch: 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DELL WN09 SSDT INSYDE HSW-LPT LPIT DELL WN09 ASPT DELL WN09 SSDT INSYDE HSW-LPT SSDT INSYDE HSW-LPT SSDT INSYDE HSW-LPT BGRT DELL WN09[/quote]

:)

 

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Thanks!!