Windows 10: Tried reinstalling the Dolby Access and Headphone app, but this happens after updating to...

Discus and support Tried reinstalling the Dolby Access and Headphone app, but this happens after updating to... in Windows 10 Ask Insider to solve the problem; [ATTACH] submitted by /u/uApexWorm [link] [comments]... Discussion in 'Windows 10 Ask Insider' started by /u/uApexWorm, Nov 12, 2019.

  1. Tried reinstalling the Dolby Access and Headphone app, but this happens after updating to...

    /u/uApexWorm, Nov 12, 2019
    #1
  2. Naveen_M Win User

    Still can't activate dolby atmos for headphones

    Hi Noam,

    Thank you for writing to Microsoft Community Forums.

    I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

    1. What is the make and the model number of the computer?
    2. Which build version of Windows 10 are you using?
    3. May I know, since when are you facing this issue?
    4. Are you aware of any other changes made on the computer prior to this issue?
    5. Have you tried installing the
      Dolby Access
      app from Microsoft Store and checked?
    6. Did you perform any troubleshooting steps to troubleshoot this issue?

    I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

    Looking forward to your response so we can assist you further.

    Regards,

    Naveen M

    Microsoft Community - Moderator
     
    Naveen_M, Nov 12, 2019
    #2
  3. Dolby Atmos for headphones not selectable in spatial sound

    Thanks all for assisting, I now have the option for Dolby Atmos for headphones. This was fixed by following instruction from Dolby Atmos support, completely terminating the Dolby Access process via the task manager is what
    fixed my issue. Below is the instructions sent by Doby Atmos support for anyone with the same issue to try.

    Code:
    Hi there!
    
    Thank you for reaching back out to Dolby Atmos support! 
    
    In our testing we have found that reinstalling Dolby Access and completely restarting your device should restore Dolby Atmos.
    
    If not, please try completely terminating the Dolby Access process via the task manager. Please note, you need to keep Dolby Access open when doing this so that is shows in the apps list. This method will not work if simply closing the app normally using the
     X button. To accomplish this:
    
    1. Open Windows task manager: Right-click in your system taskbar and choose task manager or choose the option after pressing ctrl-alt-del.
    
    2. Find Dolby Access in the apps list, select it, then choose the End task button. This should end the Access app and also associated background processes.
    
    3. Double-check in the Background processes list that "runtime broker" is also ended. If listed, please end this as well. Now, please launch your Dolby Access application and configure your sound settings from directly within Dolby Access.
    
    If this does not resolve your issue, right click the volume icon in the system tray and select 'playback devices.' Then, right click your audio device and choose 'properties.' Finally, find the Enhancements tab and uncheck 'Disable all enhancements.'
    
    Next, please ensure your audio isn't set to Mono or one channel sound. In Windows, search for your Settings, and choose Ease of Access. In the Audio section, you will see an option to turn on MONO. Make sure this is turned OFF. Once this is off, enter your
     audio settings to configure Dolby Atmos again. 
    
    If this is not checked, then please navigate to your ‘Apps & Features’ folder on your PC via the Cortana search bar. Within Apps & Features, ensure there are folders for both ‘Dolby Access’ and ‘Dolby Atmos for Headphones’. It is very important that you have
     both of these files as these are needed for you to be able to use Dolby Atmos for Headphones on your device.
    
    If you see both of these files, click on ‘Dolby Atmos for Headphones’ and uninstall this from your PC. Once complete, open the Dolby Access application and reinstall Dolby Atmos for Headphones from there.
    
    If you only see ‘Dolby Access,' please click on it and select 'Advanced Options,' then 'Reset.' Once complete, open the Dolby Access application and install Dolby Atmos for Headphones from there.
    
    We appreciate your patience, and hope you have a wonderful day!
    
    The Dolby Support Team
    
    
     
    JimboJones122, Nov 12, 2019
    #3
  4. Tried reinstalling the Dolby Access and Headphone app, but this happens after updating to...

    Dolby atmos headphone problem

    Dear All

    updated Dolby access app with Dolby atoms headphone....

    I tried kg but problem is sound is not clear and sound frame rate is very low...

    If I play the same clip with windows sonic sound its good...

    How to get clear sound in Dolby atoms head phone?
     
    prabhukumaresan, Nov 12, 2019
    #4
Thema:

Tried reinstalling the Dolby Access and Headphone app, but this happens after updating to...

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