Windows 10: Tried updating last night. This morning got “BitLocker Recovery” screen

Wants a recovery key ???

:)

 

Prompt for BitLocker Recovery Key - Windows 10

Turned off last night, and this morning I have a Bitlocker screen. It does not say BITLOCKER RECOVERY. only BITLOCKER. None of the support suggestions work nor can I get any other screen.

I downloaded a Microsoft game last night, maybe it was a virus? I've had this Surface computer for three years and I've never seen or heard of Bitlocker.

***Title changed from: Bitlocker Recovery Key Do I have a virus?***

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?

 

Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.