Windows 10: Trojan deep in my system

Discus and support Trojan deep in my system in AntiVirus, Firewalls and System Security to solve the problem; Well, the computer does not seem to be having trouble by the trojan. The only problem is that i can't run the installer for neither MalwareBytes or... Discussion in 'AntiVirus, Firewalls and System Security' started by Vikdal, Apr 29, 2017.

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  1. VIKDAL
    Vikdal Win User

    Trojan deep in my system


    Well, the computer does not seem to be having trouble by the trojan. The only problem is that i can't run the installer for neither MalwareBytes or ADWcleaner. I don't know if the trojan is still in my PC, but neither Zemana AntiMalware or MalwareBytes Anti-rootkit can find anything. Am i clear or do i need to keep on troubleshooting?
     
    Vikdal, Apr 30, 2017
    #16
  2. ANDRETEN
    AndreTen Win User

    Not being able to run antimalware installer is not good! Can you post the message of prevented malwarebytes installation?

    I've reread you first post and would like to know:
    -what was original program you mentioned, that sent you online and caused install of malware (and that site location - if you remember)
    - can you translate that picture you posted in Norwegian to English. just beginning and the last words. I'm not sure that's the same as smartscreen...

    That would help to identify the real malware.
     
    AndreTen, Apr 30, 2017
    #17
  3. DENCAL
    dencal Win User
    dencal, Apr 30, 2017
    #18
  4. VIKDAL
    Vikdal Win User

    Trojan deep in my system

    Hi, The original program that was installed and gave me the malware, i do not remember the name of, but what it did was downloading a html file, that then opened and sent me to another website where it downloaded a program that dissapered out of nowhere.

    The image i posted says that the "publisher" has been blocked from running the program aka installer on this computer.
    the rest of the "translation" is basicly. Navn = Name, Utgiver = Publisher, Type = type, Fra = Where and what file was trying to run.

    When trying to install ADWCleaner thought it says:

    This program has been blocked for your own safety. it then leads to say that a system administrator (me being the only) has blocked access to run this application. Contact the administrator for more information

    Mystery is: I am the only administrator and user on this computer
     
    Vikdal, Apr 30, 2017
    #19
  5. ANDRETEN
    AndreTen Win User
    You mentioned that administrator rights were removed?
    Post that file you mentioned. ADWcleaner would be more useful, but to no avail.
     
    AndreTen, Apr 30, 2017
    #20
  6. VIKDAL
    Vikdal Win User
    I do have Administrator rights to open other things, but i just don't have higher rights than this program that stops me from running the AWCleaner. What file are you talking about, the html? i would not recommend opening it then *Wink

    The picture i get when trying to run AWCleaner is difficult to get, but it looks similar to this.
    Screenshot - da0bdcaa06859ee53507d99d316b8619 - Gyazo
     
    Vikdal, Apr 30, 2017
    #21
  7. DENCAL
    dencal Win User
    Have you tried running link on post #16.
    It does not install on your computer....its run from the cloud.
     
    dencal, Apr 30, 2017
    #22
  8. ANDRETEN
    AndreTen Win User

    Trojan deep in my system

    few posts back by you...

    Agree
     
    AndreTen, Apr 30, 2017
    #23
  9. VIKDAL
    Vikdal Win User
    Running it Right now
     
    Vikdal, Apr 30, 2017
    #24
  10. ANDRETEN
    AndreTen Win User
    You have to reboot PC and scan again. You was hit by Adware.Elex malware. Scanning with HitmanPro should do the rest. Please report back,

    We'll have to check that Administrator rights problem again (preventing running Malwarebytes)
     
    AndreTen, Apr 30, 2017
    #25
  11. VIKDAL
    Vikdal Win User
    Vikdal, Apr 30, 2017
    #26
  12. ANDRETEN
    AndreTen Win User
    Still traces of multiple infections on your system.

    SystemHealer and Goobzo. For both of them ADWcleaner and Malwarebytes are reccomended, but you can't run them. HitmanPro will only remove them if you start 30 day trial. Removal guides for them are malwaretips.com/blogs/system-healer-removal and malwaretips.com/blogs/pup-optional-goobzo-removal
     
    AndreTen, Apr 30, 2017
    #27
  13. DENCAL
    dencal Win User

    Trojan deep in my system

    Can you open Windows Defender? if so do the following.
    In Settings click on Update Security, then Windows Defender, open Windows Defender Security Centre.
    Open Virus and threat Protection, then Advanced Scan....tick third one down.....Windows Defender Offline Scan....see attachment
     
    dencal, Apr 30, 2017
    #28
  14. VIKDAL
    Vikdal Win User
    I'll do this if what AndreTan, in post 26 does not work. Thanks again.

    update; I'm doing this next now. as i was not able to get MalwareBytes on the PC
     
    Vikdal, Apr 30, 2017
    #29
  15. SIMRICK
    simrick Win User
    simrick, Apr 30, 2017
    #30
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