Windows 10: trojan virus on external hard drive

Discus and support trojan virus on external hard drive in AntiVirus, Firewalls and System Security to solve the problem; Scanned EXTERNAL hd AND FOUND TROJAN VIRUS. WINDOWS BLOCKED IT BUT DID NOT REMOVE IT. HOW DO I ELIMINATE IT?... Discussion in 'AntiVirus, Firewalls and System Security' started by RayBrown9, Jul 5, 2019.

  1. RAYBROWN9
    RayBrown9 Win User

    trojan virus on external hard drive


    Scanned EXTERNAL hd AND FOUND TROJAN VIRUS. WINDOWS BLOCKED IT BUT DID NOT REMOVE IT. HOW DO I ELIMINATE IT?

    :)
     
    RayBrown9, Jul 5, 2019
    #1
  2. REMON ONT
    Remon Ont Win User

    External Hard Drive

    Hi John,

    We suggest that you try the troubleshooting steps below:

    • Open your External Hard Drive file in File Explorer.
    • Type the name of the file you want to search on the search box and click Enter.
    The file will show up in Search Results and you will be able to move it to the correct folder.

    Let us know if you need further help.
     
    Remon Ont, Jul 5, 2019
    #2
  3. TWYNOG
    twynog Win User
    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Jul 5, 2019
    #3
  4. JENNIFER CHA
    Jennifer Cha Win User

    trojan virus on external hard drive

    External Hard Drive

    To address your concern, here are the troubleshooting steps that you can try. Follow the steps below:

    Uninstall and reinstall the external hard drive program.

    • In the Settings app, go to System.
    • Go to Apps & features and locate the external hard drive program.
    • Uninstall the program and go to the manufacturer's website to reinstall the updated version.
    Uninstall and reinstall the Paragon driver software.

    • Following the same steps mentioned above, locate the software in Apps & features
      and uninstall it.
    • After uninstalling the software, go to the manufacturer's website to reinstall it.
    To further isolate your concern, we'd also like to verify if the OneDrive app is enabled on your PC.

    You can hit us back for additional help.

    Kind regards.
     
    Jennifer Cha, Jul 5, 2019
    #4
Thema:

trojan virus on external hard drive

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