Windows 10: Trouble factory-reseting computer

Discus and support Trouble factory-reseting computer in Windows 10 Network and Sharing to solve the problem; When I try to click on reset (with removing everything), a message pops up saying it could not find the recovery environment, I've tried to make one... Discussion in 'Windows 10 Network and Sharing' started by CarlosVizcarra2, Dec 6, 2019.

  1. Trouble factory-reseting computer


    When I try to click on reset (with removing everything), a message pops up saying it could not find the recovery environment, I've tried to make one but it seems as if my storage was full (haven't installed anything yet, but my storage where windows is installed is indeed full, I have another drive that cant be used to put all that info in order to make the recovery environment thing) if theres any other way to reset my computer (I've tried the 'Shift'+'Power button' thing) please let me know.

    :)
     
    CarlosVizcarra2, Dec 6, 2019
    #1
  2. swat354 Win User

    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, Dec 6, 2019
    #2
  3. AndreePin Win User
    Windows 10 factory reset

    Hi Charlie,

    We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
    why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • May we know the reason why you want to perform a factory reset?
    • Did you experience any issues on the computer before you tried performing a factory reset?
     
    AndreePin, Dec 6, 2019
    #3
  4. Sher Amo Win User

    Trouble factory-reseting computer

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Dec 6, 2019
    #4
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Trouble factory-reseting computer

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