Windows 10: Trouble for Connecting Sage Drive

I have problem to connect Sage Drive. Sage support told me that it's Microsoft Windows10 Anti-Virus issue. Should I remove the Anti-Virus to allow me to complete Connect to data from Sage Drive?

:)

 

sage ransomware encrypted my PC's files. What should I do?

As of now, there is no possibility to decrypt your data for free.

Please read:

• Sage 2.0 Ransomware Gearing up for Possible Greater Distribution
• Explained: Sage ransomware - Malwarebytes Labs

Further questions are best posted here:
Sage Ransomware Help & Support Topic.

Please also read/do:

How to remove ransomware the right way: A step-by-step guide

And for later reading:

Spotlight on Ransomware: Common infection methods

 

Sage 50 Accounts on Windows 10 HP Laptop

Hello Rosie,

Thank you for posting in Microsoft Community.

I understand the inconvenience you are facing in Windows. We will help you.

To assist you better, I suggest you to answer the below questions.

• Are you facing this issue only with the Sage 50 application or any other application?
• Did you check if the issue persists in Safe Mode
  ? (If the application runs in Safe mode)
• Did you try reinstalling the Sage 50 application and check if the issue resolves?

I suggest you to reinstall the application by uninstalling and restarting the machine and check if the issue persists.

• Press Windows + X keys and select Programs and Features.
• Select the Sage 50 app and click Uninstall.
• Restart the machine and reinstall the app and check
  if the issue persists.

Please post to us with the information above to help you better.

 

Trouble Connecting

Hi,

To isolate the concern, please provide us the following information:

• Which web browser are you using?
  
• Is the issue also happens when you use other web browsers?
• Are you connected to the internet using a wired connection or a wireless connection?

To address your concern, please perform the following steps:

Step 1: Run the Internet Connections and Network Adapter Troubleshooter.

To do this, follow the steps below:

• Right click the Windows logo (Start button).
• Click Control Panel.
• Click Troubleshooting.
• Click Network and Internet.
• Click Internet Connections.
• A window will pop up. On the window, click Advanced.
• Click Run as administrator.
• Click Advanced again. Make sure that the Apply repairs automatically check box is checked.
• Click Next.
• Choose Troubleshoot my connection to the Internet.
• When the troubleshooter is done, click Close. (Please provide us the result of the troubleshooter)
• Click Network Adapter.
• Repeat steps 6-11.
• Check if you can access websites without issues.

If it's still the same, please proceed to step 2.

Step 2: Reset your web browser.

If you're using Internet Explorer, please follow the steps found on this
article to reset Internet Explorer. If you're using other web browsers, the best way you can reset them is by re-installation.

Let us know how it goes.