Windows 10: Trouble Getting Emails to Download to Outlook (Office 365)

Discus and support Trouble Getting Emails to Download to Outlook (Office 365) in User Accounts and Family Safety to solve the problem; I added a family member as an additional user to my desktop computer. I was able to set up their email in Microsoft Exchange, but am having trouble... Discussion in 'User Accounts and Family Safety' started by TomRohrer1, Sep 25, 2019.

  1. TOMROHRER1
    TomRohrer1 Win User

    Trouble Getting Emails to Download to Outlook (Office 365)


    I added a family member as an additional user to my desktop computer. I was able to set up their email in Microsoft Exchange, but am having trouble getting email messages to download to outlook, in Office 365. I did not have any trouble when I set my email up several months ago.

    :)
     
    TomRohrer1, Sep 25, 2019
    #1
  2. KARI
    Kari Win User

    How to enable 'send as' in Outlook (Office 365 email)


    Both. In OWA (web app) the users need to select Show from:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]


    When doing this first time, the new allowed Send As email is not shown in the From drop down list. Users need to right click their usual Send As address and select Remove, then add the new Send As address manually:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]


    After that the new address will be shown and can be selected from the drop down list.

    In Outlook desktop app users need to manually remove their usual Send As address and add the new one, thereafter the new address will be shown in From drop down list.
     
    Kari, Sep 25, 2019
    #2
  3. KARI
    Kari Win User
    How to enable 'send as' in Outlook (Office 365 email)


    It makes a huge difference. You cannot set your own mailbox as a shared mailbox! It's a big NO!

    In Admin panel, select Users > Active Users, select your name, select Edit in right pane. Now select Email addresses. All addresses listed here (primary and other addresses) cannot be used as shared mailbox:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]


    If you try you will get an error message telling you it cannot be used:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]


    You must create the shared mailboxes separately, using any of the existing personal mailboxes is out of the question.
     
    Kari, Sep 25, 2019
    #3
  4. KARI
    Kari Win User

    Trouble Getting Emails to Download to Outlook (Office 365)

    How to enable 'send as' in Outlook (Office 365 email)


    Create a shared mailbox in O365 admin panel if not already created:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]

    (Click to enlarge.)

    When done, add members by selecting the mailbox and selecting Edit members on the right pane (#1). When members have been correctly added / removed, select Edit more properties (#2):
    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]


    Select Mailbox delegation, remove the user you don't want to give access to the mailbox from Full Access, leave the user in Send As:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]


    Save the settings.

    That's it. The user gets a notification about missing permissions when trying to open the mailbox, but can still send using the shared mailbox name:

    Trouble Getting Emails to Download to Outlook (Office 365) [​IMG]
     
    Kari, Sep 25, 2019
    #4
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Trouble Getting Emails to Download to Outlook (Office 365)

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