Windows 10: Trouble importing photos and videos to computer...

I have a Dell Inspiron 15 3000 series laptop running Windows 10. My photos app is having no trouble importing photos, it’s finishing the import and “adding photos to the collection” that I’m having trouble with it. I just imported videos off my video camera (JVC) and the videos imported, but for the last 45 minutes the screen has been saying “imported 16 of 16 items” and will not change to the “photos and videos added to your collection, show them” popup. It has in the past taken a good hour for that popup to show and the photos to finish importing, and frankly it’s quite annoying as I am a photographer/videographer and constantly importing photos. This happens every time I import, be it with my Nikon camera, my video camera, or even my iPhone. Please help!!!

:)

 

Importing Photos from my camera to my computer.

Hello William,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Does your camera gets detected by Windows when you connect it?
• What is the make and model of your camera and PC?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

If the camera is not detected when you connect it to Windows, there could be possibility of driver issue. Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Try the above suggestion and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.

 

importing photos and videos

Hi Ashley,

For us to provide you the possible resolution and the accurate information as to why you're having issues regarding
importing videos from your phone, answer the following questions:

• When did the issue start?
• Were there any changes made on your computer prior to this concern?
• What happens when you're trying to import videos from your phone to your computer? Are you getting any error messages? If you do, a screenshot will be appreciated.
• Does the issue only persist on specific videos, or does it persist when you're trying to import any kind of videos from your phone?
• What are the file formats of the videos that you're trying to import?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

Looking forward to the requested information for us to assist you further.