Windows 10: Trouble Logging in on Laptop after awhile

So it's been awhile since I've logged into my laptop... however the password is suppsoed to be my email password but it won't work, even after I have reset my password multiple times to see if it would work. I'm not sure what more that I can do... I have contacted Geek Squad by chat to no avil of a solution. I need to access my pictures on there for a family member who has passed :

:)

 

Trouble Logging in on Laptop after awhile

So it's been awhile since I've logged into my laptop... however the password is suppsoed to be my email password but it won't work, even after I have reset my password multiple times to see if it would work. I'm not sure what more that I can do... I have contacted Geek Squad by chat to no avil of a solution. I need to access my pictures on there for a family member who has passed

 

Best laptop under $800??

Well the last one I suggested seems to be the best for 650$

EDIT: to facilitate your search...

Laptop GFX benchmark list

Laptop CPU Benchmark list

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.