Windows 10: Trouble logging into my laptop

Discus and support Trouble logging into my laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; Everytime I sign into my computer it resets all my settings to factory settings and asks me to sign out of my account and restart. This doesn't fit it.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AdamCronin1, Jun 17, 2020.

  1. Trouble logging into my laptop


    Everytime I sign into my computer it resets all my settings to factory settings and asks me to sign out of my account and restart. This doesn't fit it. Any ideas?

    :)
     
    AdamCronin1, Jun 17, 2020
    #1
  2. n-ster Win User
    n-ster, Jun 17, 2020
    #2
  3. Unable to log into laptop after changing password.

    Hi Marty,



    Thank you for writing to Microsoft Community Forums.



    We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.



    1. Were you using the “Old email (account) address” regardless of not using laptop?
    2. Are both the email addresses linked?
    3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
    4. What is the exact error message you get when you try to log in to laptop?
    5. Does your desktop has two user profiles?

    In the meantime, we would suggest you to follow the steps mentioned below and check.



    You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
    try logging in to the laptop with the new password for the old email address.





    We await your response.
     
    Manjunath_H, Jun 17, 2020
    #3
  4. Jelo Sen Win User

    Trouble logging into my laptop

    Windows 10 freezing at log in

    Hello Frank,

    A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. To isolate the issue, we suggest that you answer the following questions:

    • Do you have a USB device attached? If yes, can you remove the device and log in again.
    • Have you tried turning off the WiFi feature in your laptop before logging in?
    • How about running a Startup Repair in your Windows 10 laptop? (Boot to Advanced Startup Options>Click on Troubleshoot> Click on Advanced options> Click on Startup Repair)
    • Aside from the above steps, what other troubleshooting steps have you done so far?

    Looking forward to your response.
     
    Jelo Sen, Jun 17, 2020
    #4
Thema:

Trouble logging into my laptop

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