Windows 10: trouble with my printer

My printer doesn't print. I have tried to print in word, excel, from internet, photos, and don't let print. It is an Epson 2750 and is connected to windows 10 Version 1809

:)

 

Having trouble deleting printer


I have had a Canon Pixma MX850 for several years and it has been a workhorse. Recently I purchased a Canon Pixma MX492 for the added wifi capability. Under no circumstances am I able to remove the MX850 from the Printers and Devices menu. I have been on the phone with Microsoft and Canon several hours over the last week. It still sits there as I type this. When I install the MX492 and update drivers, it still does not show on the printers list and is not recognized when I try to add a printer to the list.

The Canon tech I spoke to suggested there might be a corrupt file or malware somewhere not allowing the removal of the MX850. He suggested I create a new Admin account which would create a new registry and see how that worked. I did that and the MX492 shows up on the printers list and is the default printer.

When I am on my old admin sign on where the MX850 shows up, I can print in Word and Quicken on the MX492 even though it does not show as a printer on the printer page.

So, what to do?

Thanks in advance.

 

printer trouble

Hello Linda,

This problem might occur due to outdated or corrupted printer drivers. For us to determine what is causing the issue, we would like to ask a few questions:

• Were there any changes made on your computer prior to the issue?
• What is the exact error message that you're getting?
• Have you tried updating the drivers on your computer and check if you're having the same problem?

For troubleshooting purposes, we suggest that you follow the steps provided in this
article on how to resolve printer problems in Windows 10.

We look forward to your response.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.