Windows 10: Troubleshooting 2021Bluetooth Hearing Aids Connection to 2021HP Laptop Windows 10

I have a new recent 2021HP laptop bluetooth enabled and new recent 20201 bluetooth hearing aids. I have been able to pair the hearing aids holds the pairing to the laptop but the connection doesn't hold and my computer has blackscreen and I have to restart or there is no sound at all. Something seems to be overriding the connection or incompatible with the connection.I have completed.-restarted computer-restarted hearing aids and made sure in pairing mode-removed and re-paired the hearing aids-under Device Manager - updated all bluetooth drivers-under Services -turned all bluetooth optio

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Pairing hearing aids - device not detected

So, as a try, I was interested whether I could get sound on my hearing aids whilst watching a TV broadcast thru Microsoft Edge. Of course I can switch on the speakers but this is not desirable at times.

Along with my hearing aids I have a small device named ConnectClip. This device 'connects' other sound sources to my hearing aids. For instance, when listing to the radio on my smartphone.

Anyway, ConnectClip should be paired. I followed the video tutorial on this, that says nothing more than to enable Bluetooth, switched on the ConnectClip and select the device from the list at 'Add new device'.

As expected, it isn't that simple: the device is not detected.

I tried all kinds of settings but run out of ideas.


FWIW : at Control Panel > Network and Internet > Network Connections I do notice an entry
"Bluetooth Network Connection 2" reading 'Not connected'
I am not sure whether that has something to do with it though.

The Device Manager > Bluetooth does not show some kind of 'Bluetooth adapter'.

Windows 10 x64 19042.985
I can't verify the currently installed Bluetooth version.

Anyone any suggestions..??

Thanks!

 

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How to connect Bluetooth Hearing Aids on Windows 10 computer?

Hi,



Thank you for writing to Microsoft Community Forums.



What is the make and model of the Bluetooth hearing aid?



Yes, you can use your Bluetooth hearing aids as an Output device, if the device is compatible with Windows 10. I will suggest you with the steps to set Bluetooth hearing aid as the default playback device.



Before setting your hearing aid as the default device, it is required to configure the Bluetooth device. Please refer this article
Connect a Bluetooth device
to connect a Bluetooth device and go ahead with the below suggested steps.



1. Click on Start, type in Control Panel.

2. In Control panel, click on Hardware and Sound.

3. Under Sound, click Manage audio devices.

4. In the Sound box, click the Playback tab, select the Bluetooth Hearing aid, click
Set Default, and then click OK.



You can also refer the article from HP regarding
how to connect a Bluetooth Device on Windows computer.



Hope it helps.





Muralidhar

Microsoft Community Moderator