Windows 10: Troubleshooting a USB issue

Discus and support Troubleshooting a USB issue in Windows 10 Drivers and Hardware to solve the problem; I receive an on screen error message about a USB problem something on the line of the last USB connected has an issue. When I view Device Manager I can... Discussion in 'Windows 10 Drivers and Hardware' started by smalltown, Dec 6, 2018.

  1. smalltown Win User

    Troubleshooting a USB issue

    I receive an on screen error message about a USB problem something on the line of the last USB connected has an issue.
    When I view Device Manager I can see an issue.
    "Unknown USB device (Device Descripter Reuest Failed)" listed
    What I have been doing is right clicking and uninstalling.
    My first guess was that I had a motherboard USB port issue.

    After resuming from sleep mode the error message again returns. So today I wondered if I am just resuming from sleep mode why would my system try to reload this USB. If that's what it's doing ?

    So now I am questioning maybe it really is an issue with something plugged into a USB port on my desktop.
    I have three USB ports in use:
    1. Wireless mouse/keyboard transceiver
    2. UPS
    3. Logitech Camera
    All three appear to be working fine.

    Any thought on how to troubleshoot this ?

    smalltown, Dec 6, 2018

  2. Windows 10 infinite restart black screen

    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    AmericanPharaoh, Dec 6, 2018
  3. Issue with USB ports turning off

    Hi Mattx1,

    Thank you for posting your question in the Microsoft Community.

    1. Does the issue occur with all the USB devices plugged in to the PC?
    2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
    3. Did you make any changes to the PC prior to this issue?

    Let us try these steps one by one to check if that makes any difference.

    Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

    1. From the Settings screen, choose Update & Security.
    2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
    3. Follow the on-screen direction to complete the process and if required please apply the fix it.
    4. Once it is done, please reboot the computer and check the status.

    Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

    1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
    2. In Device Manager, expand "Universal Serial Bus Controllers".
    3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
    4. Perform same step for other devices. When completed, restart the computer.
    All USB controllers will reinstall automatically.

    Article for Reference.

    Automatically diagnose and fix Windows USB problems:

    Hope this helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.


    Srimadhwa B

    Microsoft Community-Moderator
    Srimadhwa_B, Dec 6, 2018
  4. Troubleshooting a USB issue

    New FF - passwords


    If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

    Troubleshoot Firefox issues using Safe Mode | Firefox Help

    • Please report back and let us know the outcome, as it will dictate the next steps.
    • Also: please tell us what AV/AM/firewall programs are you running on this system?

    MoxieMomma, Dec 6, 2018

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