Windows 10: Troubleshooting BSODs with Driver Verifier

Hello,

I've been having all sorts for BSODs in the past few months. Not a while ago I went deep into finding out the root cause of those. I stress tested my CPU, GPU, PSU and RAM and found no errors, so I moved on to Windows' verifier.

I ran the tool with all sorts of test, picking out the non MS drivers to test of course. I finally found tests that crash the system but the behave in a weird way.

So the BSOD was amd xata.sys. Problem is, it doesn't load Windows anymore, so I have to go into safe mode and only then can I runverifier /reset. After that Windows loads fine but the issue is that there is not DMP file generated. I can't see the root cause of this issue and I'm not sure why.


What can I do?

:)

 

BSOD hidclass with driver verifier

Hi Doc_Samson,



Thank you for writing to Microsoft Community Forums.



I understand that you receive Blue Screen error with hidclass.sys. In order to get to the root cause of the issue, we will need the Dump files, so that we can analyze them and assist you accordingly. I have sent a private message to you, please share
the Dump files over the private message.



To access Private Message click on your Profile on the top right corner, then click on the ellipses, and select
View Private Messages.



However, the hidclass.sys is a driver file for Human Interface Devices, which are basically, keyboard/mouse or gaming controllers. I would suggest you to disconnect all the external devices and see if that helps.



I would suggest you to refer the steps mentioned below and see if that helps:



Method 1: Update drivers



I suggest you to update the drivers on the computer, to make sure that all the drivers are up to date including Keyboard, Mouse, USB and HID Drivers. In addition, you may also update the chipset drivers from the computer manufacturer’s websites. Kindly
refer the article
Update drivers in Windows 10.



Method 2: Check hard disk for errors



I would suggest you to run chkdsk utility to check any errors in the hard drive. Refer the steps mentioned below:

1. Type command prompt in the search bar on the
   Taskbar.
   
2. Right click on the command prompt icon and select
   Run as administrator.
   
3. Now, paste the following command and hit Enter: chkdsk/f C:
   
4. Select Yes and restart the computer.
   

Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost



Method 3: Windows Memory Diagnostic



You can also run Memory Diagnostic on the computer to check for any memory corruption errors. Follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type mdsched and click on
   OK.
   
3. Click on Restart now and check for problems.
   

You may want to refer the troubleshooting steps mentioned in the article

Troubleshoot blue screen errors.



You can also refer the suggestions provided by auggy replied on May 15, 2018 in the thread

BSOD Hidclass.sys.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Prior to Driver Troubleshooting

1) Which is post #48?
Win7 Pro - Persistent "0x8007042B - 0x2000D Win 10 Update Error

There were commands ran in post #3: steps 4 - 7
How were the settings modified again in post #20
2) Please comment on post #21

Troubleshooting dump files and running Windows driver verifier will be useful in troubleshooting the BSOD.
post #14 step #3.

3) Which steps were completed and not completed in post #14 step #12?

4) See post #14 step #4.

 

Driver Related BSOD - Driver Verifier

I enabled driver verifier because no dumps were being generated and I expected a driver was the issue. I need a password from IT to uninstall Symantec though, I'll have to see if I can get the password.