Windows 10: "Troubleshooting couldn't identify the problem" Wi-Fi troubleshooting

Discus and support "Troubleshooting couldn't identify the problem" Wi-Fi troubleshooting in Windows 10 Network and Sharing to solve the problem; I think my pc has limited wi-fi connection since I'm only getting 3MB download speed, and my router says it has 60-50MB. I know it's 3x8=24MB. Anyways,... Discussion in 'Windows 10 Network and Sharing' started by Eskilwage, May 21, 2022.

  1. Eskilwage Win User

    "Troubleshooting couldn't identify the problem" Wi-Fi troubleshooting


    I think my pc has limited wi-fi connection since I'm only getting 3MB download speed, and my router says it has 60-50MB. I know it's 3x8=24MB. Anyways, I tried troubleshooting and I got the error "Troubleshooting couldn't identify the problem".This is what my network adapters look like.

    :)
     
    Eskilwage, May 21, 2022
    #1
  2. BEN
    Ben Win User

    How to troubleshoot slow Wi-Fi

    I regularly experience slow Wi-Fi on my PC, generally for a few hours every few days. Other devices on the same network are fine. If I try using my phone as a hotspot for the PC (i.e., using cellular data) then I have no problem. I try the easy stuff (power cycling everything, turning all other devices off, rebooting the PC) with usually no effect. I'm looking for advice on how I can better isolate the cause of this problem.

    I had this issue for about 12 hours last night / this morning, but now things are back to normal.

    My slow PC setup (&lt1Mbps):

    But my phone doesn't have the same problem (~11Mbps):

    And using my phone as a hotspot works (~15Mbps) so the PC/TP-link dongle seem fine:

    Another thing worth mentioning is that I am running Ubuntu Server 16.04 in a VirtualBox on this PC, although that's not new and I have the same problem even if I close the VirtualBox.

    As I mentioned, this problem is not happening right now for me. I'm looking for advice to prevent this or more likely troubleshoot this for next time.

    • What steps should I take to isolate the problem when it happens next time?
    • Is it possible to troubleshoot this with my budget wifi dongle and router, or is it impossible without spending some cash on upgrading one or both of them?
    • Should I install anything (Windows or linux) to help monitor my network to help troubleshoot this next time? How would I use this?
     
  3. Wi-Fi errors (Windows 10)

    I'm currently troubleshooting a HP laptop (HP G62-a10SQ to be more specific). The problem is that it doesn't want to connect to any Wi-Fi network. It leaves me with the generic error "Can't connect to this network." I've tried these steps so far

    • Restarting the computer
    • Flushing DNS
    • Releasing and renewing the ipconfig
    • Uninstalling the driver
    • Reinstalling the driver
    • Reseating the Wi-FI module
    • Checking Windows Update for any drivers
    • Updating the driver in Device Manager
    • Temporarily removing my Wi-Fi encryption
    • Trying to connect to a different Wi-Fi network outside of my network
    • Probably more troubleshooting steps I can't remember atm (I will edit the post if I remember anything)
     
    DoNotSpamPls, May 21, 2022
    #3
  4. Junaid_A Win User

    "Troubleshooting couldn't identify the problem" Wi-Fi troubleshooting

    Wi-Fi issue: Limited connectivity

    Hi Scot,



    Thank you for writing to Microsoft Community forum.



    I suggest you to run the in-built troubleshooter for Internet connections.

    • Open 'Settings' and click on 'Update and security'.
    • On the left pane, select 'Troubleshoot' and run the troubleshooter for 'Internet Connections'.


    You may also try the troubleshooting steps listed in the articles listed below and check if it works:

    Hope it helps.
     
    Junaid_A, May 21, 2022
    #4
Thema:

"Troubleshooting couldn't identify the problem" Wi-Fi troubleshooting

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