Windows 10: Troubleshooting microphone/input audio issue Windows 10 Home

I can't get input audio to work on my PC.


The devices tested works on other computers. The devices checked have been connected thru USB-port or the port with the mic symbol, the used USB-ports works for other devices such as mouse and keyboard. One of the devices is a conference phone and I can get the output audio thru the device but no input audio.


After running the troubleshooter, it says "Problems found", "Audio enhancement didn't load" and "fixed". The microphone still doesn't work and after restarting the computer the troubleshooter detects the same problem.


I have checked my Device Manager and updated all drivers for "Audio inputs and outputs" as well as "sound, video and game controllers". The issue remains.


I have also checked services. "Windows Audio" and "Windows audio endpoint builder" are both running and set to "automatic".


How should I proceed with troubleshooting the issue?

:)

 

audio input

Hi Nico,

Damaged hardware or incompatible driver are some of the possible causes why you are experiencing an issue the audio input on your device. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• Are you using an external audio input device? If yes, what is the make and model of the audio input device you are using as microphone?
  
• Have you made any changes to your computer settings before this issue happened?

In the meantime, we suggest running the automated troubleshooter for audio issue. Visit this link,
click on Find and fix problems recording sounds and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

Microphone issues

Hi Michael,

Here are the possible reasons why you're getting an error "The microphone did not pick anything up" when using it:

• Incorrect settings (microphone is not set as default device)
  
• Corrupted or outdated driver
  
• Faulty device
  

For us to isolate the issue, we'd like to know the following:

• Were there any changes made to your computer prior to this issue(e.g. Windows updates)?
  
• Have you tried connecting other microphone to your computer?
  
• Have you tried connecting the microphone to the other computer?
  

In the meantime, we suggest running the Recording Audio Troubleshooter to find and repair problems with recording sound. We also suggest checking if your microphone is set as your default recording device. For troubleshooting steps, please see
Geethu B's on this
link.

We're looking forward to your reply.

 

Microphone issue

We suggest that you run the Audio troubleshooter.

• Type troubleshoot in the search bar.
• Select Troubleshoot.
• On the right pane, select Playing Audio.
• Click Run the troubleshooter.

You can also check this thread and follow the troubleshooting steps provided
by the community members.

Let us know if you require further assistance.