Windows 10: Troubleshooting network credentials

Discus and support Troubleshooting network credentials in Windows 10 Network and Sharing to solve the problem; Hello, thanks in advance for your assistance. I'm sharing a Windows 10 PC with a Windows 7 PC. I'm trying to map a drive to the Windows 10 PC on... Discussion in 'Windows 10 Network and Sharing' started by Questions and Answers 9, Dec 26, 2019.

  1. Troubleshooting network credentials


    Hello, thanks in advance for your assistance.


    I'm sharing a Windows 10 PC with a Windows 7 PC.


    I'm trying to map a drive to the Windows 10 PC on the Windows 7 PC.


    I've configured with Windows 10 PC with file sharing enabled and given read/write access to everyone.


    When prompted for the credentials I am unable to successfully login.


    I've used the Name with space, the e-mail address, the AzureAD login, and even the concatenated user folder.


    My first question is which name is used by file sharing? Is it the plain english name shown in "Your info", the e-mail I used to setup the account and that the password is for, the AzureAD full path shown in control panel ==> user accounts, or the concatenated name shown when browsing user folders, or something else entirely?


    My second question, assuming it was one of the ones I tried is what do you recommend to troubleshoot this issue? I've worked around it by disabling passwords for file sharing, but that's an unacceptable solution in the long run.


    Have a great one!


    Ben

    :)
     
    Questions and Answers 9, Dec 26, 2019
    #1

  2. Network Credentials

    Hi Sammy,

    To assist you better regarding your concern with network credentials, have you checked the Windows credentials for any information about the username and password for the network credentials? If not yet, follow the steps below to access Windows Credentials
    manager.

    • Press the Windows icon on the desktop.
    • Type in Windows Credentials.
    We would appreciate as well if you could provide us a screenshot.

    Let us know how it goes.
     
    Carlos Tin, Dec 26, 2019
    #2
  3. Network Credentials - Windows 10

    Hi Ford,

    On this thread, one of the mentioned reasons why you encounter the networking error is due to an incorrect setup on the credentials. To determine the appropriate troubleshooting steps to resolve your concern, we'd like to ask the following:

    • How many devices are affected?
    • Are you getting any error messages when connecting to a network? If yes, send us a screenshot.
    • What are the troubleshooting steps that you've performed to resolve your concern?

    We're looking forward to your response.
     
    Darwin Dim, Dec 26, 2019
    #3
  4. Ryan Fra Win User

    Troubleshooting network credentials

    Windows Network Credentials

    Hi Keith,

    We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

    • In the search box type “Services
    • Right click on “Services” and select “Run as Administrator
    • In the Services Window, look for Credential Manager Service and click “Stop”.
    • Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
    • Restart the computer again.

    Please keep us updated if you were able to map your drives.
     
    Ryan Fra, Dec 26, 2019
    #4
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Troubleshooting network credentials

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