Windows 10: Trusted Platform Module Cannot Start (Code 10)

Discus and support Trusted Platform Module Cannot Start (Code 10) in AntiVirus, Firewalls and System Security to solve the problem; Hi All, Following last weeks updates, we have a number of Asus VivoBook S15FN which have had their bitlocker suspended. Following investigations we... Discussion in 'AntiVirus, Firewalls and System Security' started by Steve Pace, Aug 13, 2019.

  1. Trusted Platform Module Cannot Start (Code 10)


    Hi All,


    Following last weeks updates, we have a number of Asus VivoBook S15FN which have had their bitlocker suspended. Following investigations we found that the Trusted Platform Module in Device Manager is showing with an Exclamation mark and an error stating that it cannot start is added in the event viewer. We have the latest Firmware on the Laptops.


    Any Advise ?

    :)
     
    Steve Pace, Aug 13, 2019
    #1
  2. John Sarc Win User

    Bitlocker and Trusted Platform Module problems

    We appreciate the screenshot you sent.

    This issue usually occurs because the Trusted Platform Module (TPM)
    uses the manufacturer driver and not the Windows built-in Trusted Platform Module driver.

    To resolve this, you can manually uninstall and reinstall Trusted Platform Module. To do so, see the steps below:

    • Open Device Manager on the device on which you are experiencing the issue
    • Uninstall the Trusted Platform Module driver.

    Give us an update after following the troubleshooting steps provided.
     
    John Sarc, Aug 13, 2019
    #2
  3. Dyan Rey Win User
    trusted platform module

    Hi John,

    TPM (Trusted Platform Module) is designed to secure a hardware by integrating cryptographic keys into it. It's normally turned on as a part of TPM initialization process. To better assist you, please answer the following:

    • Were there any changes made on your device prior to this?
    • What is the make and model of your computer/laptop?
    • What is the complete message are you getting?
    • If possible, can you send us a picture.
    • Did you setup any type of encryption on your computer?

    We look forward to your response.
     
    Dyan Rey, Aug 13, 2019
    #3
  4. Trusted Platform Module Cannot Start (Code 10)

    trusted platform module

    Thank you for your interest but I have now solved the problem
     
    johngormanVG, Aug 13, 2019
    #4
Thema:

Trusted Platform Module Cannot Start (Code 10)

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