Windows 10: Trusted Platform Module TPM cannot start code 10 after Windows 10 KB4532695 update

Discus and support Trusted Platform Module TPM cannot start code 10 after Windows 10 KB4532695 update in Windows 10 Installation and Upgrade to solve the problem; Yesterday and today Microsoft released KB4532695 and KB4528760 causes TPM 2.0 driver to stop functioning and causes BSOD with error “Memory Management”... Discussion in 'Windows 10 Installation and Upgrade' started by moh10ly, Jan 29, 2020.

  1. moh10ly Win User

    Trusted Platform Module TPM cannot start code 10 after Windows 10 KB4532695 update


    Yesterday and today Microsoft released KB4532695 and KB4528760 causes TPM 2.0 driver to stop functioning and causes BSOD with error “Memory Management” Issue. I am having the issue since then and although I tried to disable / enable TPM on bios, reinstall drivers and check for BIOS update nothing seems to work.

    I decrypted my Drive just so I wouldn't get stuck with my files encrypted. I am trying to see if anyone had such an issue or if there's anyway know how to deal with such a problem?
    I already tried removing the latest updates but nothing changed.

    I've seen similar stories where people had the same issue and went to a support call with MS and of course MS blamed the manufacturer for it.
    Any help is appreciated

    :)
     
    moh10ly, Jan 29, 2020
    #1
  2. John Sarc Win User

    Bitlocker and Trusted Platform Module problems

    We appreciate the screenshot you sent.

    This issue usually occurs because the Trusted Platform Module (TPM)
    uses the manufacturer driver and not the Windows built-in Trusted Platform Module driver.

    To resolve this, you can manually uninstall and reinstall Trusted Platform Module. To do so, see the steps below:

    • Open Device Manager on the device on which you are experiencing the issue
    • Uninstall the Trusted Platform Module driver.

    Give us an update after following the troubleshooting steps provided.
     
    John Sarc, Jan 29, 2020
    #2
  3. Nikhar_K Win User
    Trusted Platform Module Cannot Start (Code 10)

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I see that you are getting Error Code 10 for Trusted Platform Module, as per the Error code we need to update the device drivers. I suggest you to refer the section
    Code 10 "This device cannot start. (Code 10)" from the article
    Error codes in Device Manager in Windows
    and see if that helps.



    For additional information, you may also refer the article
    Troubleshoot the TPM
    .



    Since the issue is happening on multiple devices, I suggest you to post your query in

    TechNet forums
    , where we have support professionals who are well equipped with the knowledge on TPM to assist you accordingly.




    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 29, 2020
    #3
  4. Phil7788 Win User

    Trusted Platform Module TPM cannot start code 10 after Windows 10 KB4532695 update

    TPM Trusted Platform Module Issue

    After updating to windows 10 version 1803 this comes up after I log in. A configuration change was requested to clean this computers TPM( trusted platform module). Warning clearing erases information started on the TPM. You will lose all created keys and access data encryption by these keys.
    Press F12 to clear the TPM
    Press ESC to reject and continue.
    I have done this numerous times on every restart.
    I go into windows defender to view security dashboard to view device settings to security processor to ignore the request for the TPM and it is fixed but again when I restart to asked the same question over and over.

    A configuration change was requested to clean this computers TPM( trusted platform module). Warning clearing erases information started on the TPM. You will lose all created keys and access data encryption by these keys.
    Press F12 to clear the TPM
    Press ESC to reject and continue.

    TPM Device Information

    -TPM Present: True
    -TPM Version: 2.0
    -TPM Manufacturer ID:
    -TPM Manufacturer Version: 0.0.0.0
    -PPI Spec Version: 1.2
    -Ready For Storage: False
    -Ready For Attestation: False
    -Information Flags: 0x0000000E
    -Is Capable For Attestation: False
    -Clear Needed To Recover: True
    -TPM Has Vulnerable FW: False
    -PCR7 Binding State: 0
    -TPM Spec Version 0
    -TPM Errata Date:
    -PC Client Version: 0
     
    Phil7788, Jan 29, 2020
    #4
Thema:

Trusted Platform Module TPM cannot start code 10 after Windows 10 KB4532695 update

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