Windows 10: Trusted Platform ModuleTPM causes pc to crash when gaming

Recently whenever I run any game, my pc has been crashing. The screen goes black and the pc is still on but stops responding. I check the system even logs and there is an error that reads: "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error in the TPM hardware, which prevents TPM services such as data encryption from being used. For further help, please contact the computer manufacturer."I already tried going into bios to reset the TPM but haven't had any luck fixing the crashes. I really don't know what is causing this issue. Currently I am on Window

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Bitlocker and Trusted Platform Module problems

We appreciate the screenshot you sent.

This issue usually occurs because the Trusted Platform Module (TPM)
uses the manufacturer driver and not the Windows built-in Trusted Platform Module driver.

To resolve this, you can manually uninstall and reinstall Trusted Platform Module. To do so, see the steps below:

• Open Device Manager on the device on which you are experiencing the issue
• Uninstall the Trusted Platform Module driver.

Give us an update after following the troubleshooting steps provided.

 

Need assistance with game crashes and freezes after changing PC location

I recently relocated my stationary PC, and since then, I've been experiencing issues with both Steam games and other games. Specifically, when launching Steam games, the loading screen freezes after a few seconds, causing Task Manager to crash, ultimately requiring a PC restart. Additionally, non-Steam games tend to close abruptly after 2-3 minutes of gameplay.

Error Message: No specific error messages are displayed; however, the loading screen freeze for Steam games prompts Task Manager to crash.

System Information:

• Operating System: Windows 11
  
• PC Specifications: GPU gigabyte R69xt gaming oc, CPU i5 13600k, etc.
  
• Game Platform: facing issues with Steam games or other gaming platforms like epic games
  

Actions Taken: I have already taken the following steps to address the issue:

1. Updated all drivers.
   
2. Attempted various troubleshooting methods found online.
   
3. Updated the BIOS to the latest version.
   

Despite these efforts, the problem persists, and I am unsure about the root cause. Any guidance or assistance would be greatly appreciated. Thank you!

 

Verify Trusted Platform Module (TPM) Chip on Windows PC


Something I came across not long ago, is Firmware-based Trusted Platform Modules (fTPM). Whereas before in order to take advantage of a TPM you needed to have a physical TPM chip soldered to the motherboard, that seems to have changed at some point. You can now have either a Discrete TPM (Physical chip) or Firmware-based TPM.

As per THIS article, fTPM is acknowledged by the Trusted Computing Group (TCG) as a perfectly valid form of TPM and seems to perform much the same functions as a physical TPM. For Intel, their fTPM is called Intel Platform Trust Technology (PTT). I don't know what chips/motherboards/BIOS support PTT, however due to it being Firmware based (as the name suggests) and not requiring a separate physical chip, it means for some devices it's possible to retrospectively add a TPM to devices that didn't have one before.

Looking through the Intel NUC list, it's not just 6th gen Skylake NUC's that it's supported on, but also 5th gen Broadwell NUC's and 4th gen Haswell NUC's too. So if you have a NUC and you have the latest BIOS, then the chances are you have a TPM 2.0 module even if you didn't think you did. You just need to enable 'Intel Platform Trust Technology' in BIOS. As previously mentioned, I don't know what other manufacturers support/will support fTPM too.


The Intel Platform Trust Technology (PTT) setting in Intel VisualBIOS:





With Intel PTT on in BIOS, Device Manager and tpm.msc show a TPM 2.0 module installed.