Windows 10: Trusteer

Hi DoI ned Trusteer Endpoint Protection when I have Windows security or am I better getting my banks security which is Trusteer Rapport

:)

 

IBM Trusteer - Rapport (not supported in Edge)


If you use Rapport, which usually is a suggestion by some banks for online banking including HSBC, please note that Microsoft Edge is not supported. Comment from IBM Trusteer support below:
Thank you for contacting Trusteer Technical Support.
****************************************************************************************
Please be advised that Edge browser is currently not supported by Rapport.

For a list of currently supported browsers, click here:
Trusteer - IBM Support

Rapport cannot protect web sessions performed in unsupported browsers and its icon will not appear in these browsers.

Support for additional browsers may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind.
*******************************************************************************

However, IE11 is still available in Windows 10
/Programmes/Windows Accessories folder.

M

 

IBM Trusteer Endpoint Protection

Hi DudleyMawson,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

1. Did you make any changes to the computer prior to this issue?
   
2. When do you get this error message “Windows cannot find the program”?
   
3. What is the version of Edge browser? (To check: Click on … on the top right corner of the screen in Edge > click on settings > Scroll down and check the version).
   

Follow the troubleshooting steps mentioned below:

I would suggest you to go through Uninstalling
Rapport on Windows 10 and follow the steps to uninstall the application.

I suggest you to go through the article on How
to install Microsoft Edge Rapport extension.
Once the extension is installed for Microsoft edge, try restarting the pc and check if it helps.

You can also check the article on How
can I tell that Trusteer Rapport is working? Let us know if it works for you.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Roohi Taj S

Microsoft Community - Moderator

 

IBM Trusteer Rapport

No, Windows update does not include this as it is not an MS product.

You can also check your list of installed applications

Right-click on the Start button,

Control panel,

View by - Small icons, just so you can see everything,

Programs & features.

Look for an entry for Trusteer Rapport or IBM Trusteer Rapport and see when it installed. Perhaps it's been there a while and you didn't notice.

However, unless you decide that you had simply forgotten about installing it, I would recommend a full scan for malware.

Denis