Windows 10: Trying To Add Two Children

Discus and support Trying To Add Two Children in User Accounts and Family Safety to solve the problem; I have now spent hours trying to add my two children to a family account. I have setup Microsoft accounts for them and get all the way through the... Discussion in 'User Accounts and Family Safety' started by Mom333, Feb 18, 2019.

  1. Mom333 Win User

    Trying To Add Two Children


    I have now spent hours trying to add my two children to a family account. I have setup Microsoft accounts for them and get all the way through the process until I hit "Join" on the Join the Family screen and the below pops up. I have gone through the process countless times and am at a loss. Please help.

    Sorry, something went wrong.
    We’re not sure what happened, but refreshing the page may help, or trying again in a little while.

    :)
     
    Mom333, Feb 18, 2019
    #1
  2. Hapuku Win User

    adding user accounts for children

    The customer:

    "It is overbearing for Microsoft to require children to either have an e-mail or phone number"

    The (unhelpful technician):

    "I suggest you to follow the steps how to create the child account as below and check if it helps.

    • Press Windows key and select settings.
    • Click on Account and select Family and other users.
    • Then click add someone else to this pc and select add child’s account
    • Enter the child’s email address and click on Next."

    This is becoming such a trend. Please read the details that someone has gone to the trouble of providing so that you can respond HELPFULLY.
     
    Hapuku, Feb 18, 2019
    #2
  3. Family Safety weekly report being CC'd to my children

    Hi,

    As the information of Family Safety Report are going to children by default, we would like you to do a refresh on the child account and see if the issue persists.

    To remove/re-add a child account, please follow the steps below:

    1. Sign in to Family Safety using the parent account.

    2. Click Manage list of Family Members.

    3. Select the child account, and then click Remove. Click Remove to confirm.

    Please refer the below link on removal or turn off the family features:

    http://windows.microsoft.com/en-us/windows/family-features-remove-uninstall-faq

    After troubleshooting, we would suggest you to add the children account. The reports will not be CC to children.

    The below link will help you to add your children's account:

    http://windows.microsoft.com/en-us/windows-10/monitor-child-device-activity

    For more information on Family Safety Account on Windows 10, please refer to the below link:

    Family Safety: Frequently Asked Questions

    If the issue still persist, we would suggest to write back to us with the results for the above steps provided, we will be happy to assist you.

    Thank you.
     
    RiyazurRehman, Feb 18, 2019
    #3
  4. Trying To Add Two Children

    Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Feb 18, 2019
    #4
Thema:

Trying To Add Two Children

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