Windows 10: Trying to connect older Microsoft wireless mouse 1025 to Windows 10 w new bluetooth, failing

Discus and support Trying to connect older Microsoft wireless mouse 1025 to Windows 10 w new bluetooth, failing in Windows 10 Drivers and Hardware to solve the problem; Trying to connect older Microsoft wireless mouse model 1025 to Windows 10 w a new non-original bluetooth receiver, but failing. Can this be done?... Discussion in 'Windows 10 Drivers and Hardware' started by ChrisDonald1, Nov 22, 2018.

  1. Trying to connect older Microsoft wireless mouse 1025 to Windows 10 w new bluetooth, failing


    Trying to connect older Microsoft wireless mouse model 1025 to Windows 10 w a new non-original bluetooth receiver, but failing. Can this be done?

    :)
     
    ChrisDonald1, Nov 22, 2018
    #1
  2. Pavan_N Win User

    Microsoft 3500 Wireless Mouse: No Device Detected

    Hi Pard,

    I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

    Run the Hardware and Devices
    troubleshooter and check
    .

    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Click on the Start button, and type “Troubleshooting” on the search bar.
    • Click on troubleshooting, then click on “Hardware and Devices”.
    • A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.
    Also perform the steps suggested in the link below and check.

    Troubleshooting: Mice

    Steps applicable to Windows 10.

    Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.
     
    Pavan_N, Nov 22, 2018
    #2
  3. Pavan_N Win User
    Microsoft Sculpt Comfort Mouse (Bluetooth) suddenly stopped being detected

    Hi Caleb,

    Please answer these questions to assist you better.

    • Do you get any error message?
    • Are you able to connect Bluetooth mouse to other computer running Windows 10?
    • What is the make and model of your computer?

    Follow the link below and perform the troubleshooting steps suggested.

    Fix connections to Bluetooth audio devices and wireless displays.

    http://windows.microsoft.com/en-us/...audio-devices-and-wireless-displays#v1h=tab01

    Do let us know if the Bluetooth mouse gets connected to computer. Thank you.
     
    Pavan_N, Nov 22, 2018
    #3
  4. Trying to connect older Microsoft wireless mouse 1025 to Windows 10 w new bluetooth, failing

    Replacement bluetooth mouse can't connect - Microsoft Sculpt Comfort Mouse

    Hi,

    Thank you for bringing up your query on Microsoft Community.

    We sincerely regret for the inconvenience.

    Please be assured that we will do our best to help you.

    Sometimes, security software like Antivirus and firewall blocks the connection of new devices.

    If you have installed any third party security software, I suggest you to disable them and check.

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software,
    you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Let us try the below steps, and check if it helps.

    Step 1: Run the Hardware and Devices
    troubleshooter.

    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Hardware and Devices.
    • Follow the on-screen instructions to run the troubleshooter.
    Step 2: I suggest you follow the steps from the below article and check if it helps.

    Troubleshooting wireless and Bluetooth® issues

    http://www.microsoft.com/hardware/en-in/help/support/troubleshooting/mouse/wireless-bluetooth

    Also, see: Why isn't Windows finding my Bluetooth or other wireless device?

    http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

    (Applies to Windows 10 as well).

    Hope it helps.

    Let us know the status, we are glad to assist you further.
     
    Abdul_Malik, Nov 22, 2018
    #4
Thema:

Trying to connect older Microsoft wireless mouse 1025 to Windows 10 w new bluetooth, failing

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