Windows 10: trying to connect two external monitors...

Discus and support trying to connect two external monitors... in Windows 10 Drivers and Hardware to solve the problem; hello!I have this laptop Best Buy: HP 15.6" Touch-Screen Laptop Intel Core i3 8GB Memory 256GB SSD Natural Silver 15-dy2702dx, and I work from home. I... Discussion in 'Windows 10 Drivers and Hardware' started by Kels__, Nov 28, 2023.

  1. Kels__ Win User

    trying to connect two external monitors...


    hello!I have this laptop Best Buy: HP 15.6" Touch-Screen Laptop Intel Core i3 8GB Memory 256GB SSD Natural Silver 15-dy2702dx, and I work from home. I am trying to connect two external monitors to said laptop via HDMI and be able to use them to display different things. Unfortunately, I have tried a HDMI splitter only duplicates, USB-C to HDMI adapter laptop does not detect the monitor and am now at a loss. I'm looking into buying a wireless dongle Amazon.com: 4K HDMI Wireless Display Adapter - WiFi 1080P Mobile Screen Mirroring Receiver Dongle to TV/Projector Receiver Support Windows A

    :)
     
    Kels__, Nov 28, 2023
    #1
  2. Rose Cal Win User

    external monitors switch off randomly - possibly connected to Skype for Business usage?

    Hi Robert,

    It is possible that you're experiencing issues with your external monitors due to corrupted or outdated drivers. To assist you better, I'd like to gather more information:

    • Are you using the same device when connecting your laptop to your external monitors?
    • Have you tried updating your drivers?

    Meanwhile, if not, I suggest that you follow the steps in this article about updating drivers in Windows
    10.

    Let us know if you need further assistance.
     
    Rose Cal, Nov 28, 2023
    #2
  3. Windows 10 upgrade: can no longer connect to an external monitor

    Hi,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing with accessing the external monitor in Windows 10, we will help you with this issue.

    As you have tried most of the troubleshooting steps, let us know the following to assist you better:

    • What exactly happens when you try to connect to the external display?
    • Were you able to see the light on the external monitor (Tuned on/ not)?
    • Is there any error message with this issue?

    Step 1: As this may look very silly, I suggest you to check if the turned on or not, if it is on let us know the color of the light displayed.

    Step 2: I suggest you to remove all the external devices except mouse and keyboard and try to perform clean boot to check if there is any issue with the device and to avoid any third party software conflict.

    Disclaimer: Putting your system in
    Clean Boot
    state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    How to perform a clean boot in Windows



    (Applies to Windows 10 as well)

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Hope it helps. Please perform the above methods and update the status of this issue, we will be happy to help you.
     
    Deepika Gowda, Nov 28, 2023
    #3
  4. Vivian_S Win User

    trying to connect two external monitors...

    External monitor display settings

    Hi,



    Thank you for posting in Microsoft Community.



    I understand that you are facing issues with the display scaling on your external displays. We will certainly look into this for you.

    As you are using Vizio TV, you may have to try using custom resolution settings if the in-built settings do not provide the required settings.

    For better clarity, please let us know:

    • What is the version of Windows 10 that is currently installed on your computer? You can click on Search and type
      winver.
    • Are you aware of any recent changes to the system, such as updates, after which you are facing this issue?
    • What is the make and model of your computer?


    Meanwhile, I would suggest you to check the steps mentioned in the Workaround section in

    Windows scaling issues for high-DPI devices


    I would also suggest you to check the Display drivers. Please refer

    Troubleshoot external monitor connections in Windows 10


    Set up dual monitors on Windows 10



    Let us know how it goes.

    Regards,

    Vivian S
     
    Vivian_S, Nov 28, 2023
    #4
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trying to connect two external monitors...

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