Windows 10: Trying to get my Win 10 Surface Pro Laptop 3 to start PASSWORD LOCKOUT

Discus and support Trying to get my Win 10 Surface Pro Laptop 3 to start PASSWORD LOCKOUT in Windows 10 Software and Apps to solve the problem; The other day my Surface Pro Laptop 3 with Windows 10 Home could not restart after I had been using it with no problems.I have followed all the... Discussion in 'Windows 10 Software and Apps' started by Eric Borgman, Feb 5, 2023.

  1. Trying to get my Win 10 Surface Pro Laptop 3 to start PASSWORD LOCKOUT


    The other day my Surface Pro Laptop 3 with Windows 10 Home could not restart after I had been using it with no problems.I have followed all the suggestions and finally found my ID code on my Microsoft account page.I thought I was all set so I could attempt to Keep my Files and reinstall Windows 10 either from my partition or USB startup drive and I was presented with the question of my password. I entered it and I was told it was not the correct password. So I entered the code I use everytime I sign in. That wasn't it.I reentered my Microsoft password the only one I have, the same one I use to

    :)
     
    Eric Borgman, Feb 5, 2023
    #1
  2. Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Feb 5, 2023
    #2
  3. Brink Win User
    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Feb 5, 2023
    #3
  4. Brink Win User

    Trying to get my Win 10 Surface Pro Laptop 3 to start PASSWORD LOCKOUT

    Boot Surface Laptop to USB - no Volume button

    Hello Jimmy, Trying to get my Win 10 Surface Pro Laptop 3 to start PASSWORD LOCKOUT :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Feb 5, 2023
    #4
Thema:

Trying to get my Win 10 Surface Pro Laptop 3 to start PASSWORD LOCKOUT

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