Windows 10: Trying to log into a Microsoft account, get's an error that says "You must be online the...

Discus and support Trying to log into a Microsoft account, get's an error that says "You must be online the... in Microsoft Windows 10 Store to solve the problem; I have a Windows 10 Pro PC. Also made a local account and a dummy Microsoft account and tried to go to Settings> Accounts > and "Sign in with a... Discussion in 'Microsoft Windows 10 Store' started by Johann Capulong, Aug 4, 2019.

  1. Trying to log into a Microsoft account, get's an error that says "You must be online the...


    I have a Windows 10 Pro PC.


    Also made a local account and a dummy Microsoft account and tried to go to Settings> Accounts > and "Sign in with a Microsoft account instead" and I'm getting the error message: "Oops something went wrong".

    1. I've downloaded and ran the Microsoft accounts Troubleshooter

    2. Logged into https://account.microsoft.com and is now sure that it's not incorrect password.

    3. Done Windows Network Diagnostics

    4. I don't have a 3rd party anti virus

    5. Tried to log on another computer and it actually works fine.

    :)
     
    Johann Capulong, Aug 4, 2019
    #1
  2. Geethu B Win User

    Problems logging in to account

    Hi Suzanne,

    Thank you for contacting Microsoft Community. I understand that you have an issue with logging in to Microsoft Account. I will surely help you to fix this issue.

    To understand the issue better, let me know what is the complete error message you get while logging in to Microsoft Account?

    This issue could have occurred due to incorrect Microsoft Account Settings.

    Try the steps listed here:

    Method 1:

    I suggest you to sign in to your Microsoft Account directly and check if you face any issues.

    How do I sign in to my Microsoft account?

    http://windows.microsoft.com/en-us/windows-live/sign-in-how

    Method 2:

    If the issue persists, I suggest you to try the steps in the article which will help you to identify and fix some problems with the
    Microsoft Account.

    http://windows.microsoft.com/en-us/windows/sign-in-cant

    Note: Try the steps which you have not tried before.

    To resolve the issue related to Microsoft Office 2016, I suggest you to post the query in Microsoft Office 2016 forums.

    Results in Office - Microsoft Community

    Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.
     
    Geethu B, Aug 4, 2019
    #2
  3. Teokute Win User
    Cannot sign in microsoft account.

    My device: Lumia 520. GDR2.
    I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
    and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6. Trying to log into a Microsoft account, get's an error that says "You must be online the... :(

    Any suggestion?
     
    Teokute, Aug 4, 2019
    #3
  4. Trying to log into a Microsoft account, get's an error that says "You must be online the...

    Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Aug 4, 2019
    #4
Thema:

Trying to log into a Microsoft account, get's an error that says "You must be online the...

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