Windows 10: trying to update by media creation tool

trying to update by media creation tool downloaded ok and created iso dvd.
on running i cannot keep personal files and apps it says
you cannot keep windows setting, personal files and apps because you have chosen to install windows 10 using a different language to the one you're currently using.
even though i made sure it was english uk i downloaded and checked disc it says english uk
any idea how to sort this
sorry forgot to put using win10 pro

:)

 

Windows 10 update by Media Creation Tool Failure

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you are unable to install Windows 10. We will help you to resolve the issue.

I suggest you to place the computer in Clean Boot state and then try to perform
installation.

A Clean Boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows
7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

Please refer the steps given in the link below to perform a Clean Boot:

https://support.microsoft.com/en-us/kb/929135?ppud=4&wa=wsignin1.0

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows 10 update by Media Creation Tool Failure

The Problem Caused By internet connection Lost For several Times!

 

From an elevated command prompt ("run as administrator" command prompt), run:
dism /online /get-intl

That will verify what language version you have installed.

 

hi NavyLCDR this is what i got on my desktop

Deployment Image Servicing and Management tool
Version: 10.0.10240.16384

Image Version: 10.0.10240.16384

Reporting online international settings.

Default system UI language : en-US
System locale : en-GB
Default time zone : GMT Standard Time
Active keyboard(s) : 0809:00000809, 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)

Installed language(s): en-GB
Type : Partially localized language, MUI type.
Fallback Languages en-US
Installed language(s): en-US
Type : Fully localized language.

I remember having a lot of problems when I first updated to win10 had to delete all the files in $WINDOWS. bt as they were corrupt.
laptop did not have that problem ( running insider on it)

win 10 is now updating itself

 

windows now updated
C:\WINDOWS\system32>dism /online /get-intl

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

Reporting online international settings.

Default system UI language : en-US
System locale : en-GB
Default time zone : GMT Standard Time
Active keyboard(s) : 0809:00000809, 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)

Installed language(s): en-GB
Type : Partially localized language, MUI type.
Fallback Languages en-US
Installed language(s): en-US
Type : Fully localized language.

The operation completed successfully.

 

there are two English ISO's

one is EN-USA
the other is EN- International

you downloaded the wrong English version for your current PC

 

Assuming with the Engligh -US version which is what you have installed?

 

if i remember correct when i updated from win 7 ultimate to win 10 and all the problems i had ,i had to install the english uk pack to get it to work and removed the english us version
to sort it will mean a clean install which will a pain with all the programs i have installed

 

you are in UK
so the version is most likely

<File id="321754">
<FileName>10586.0.151029-1700.th2_release_CLIENTMULTI_RET_x64fre_en-gb.esd
<LanguageCode>en-gb
<Language>English (United Kingdom)
<Edition>Professional
<Architecture>x64
<Size>2756346646
<Sha1>1411d5bb40764a6ebde4b536483c22aaa30b489c
<FilePath> http://fg.ds.b1.download.windowsupda...aaa30b489c.esd

<File id="321768">
<FileName>10586.0.151029-1700.th2_release_CLIENTMULTI_RET_x86fre_en-gb.esd
<LanguageCode>en-gb
<Language>English (United Kingdom)
<Edition>Professional
<Architecture>x86
<Size>2129409370
<Sha1>d001af556d461b247643fb726172d3817d8481d3
<FilePath> http://fg.ds.b1.download.windowsupda...817d8481d3.esd

 

thanks i might give it a try tomorrow when i got more time

 

tried that and when trying to make iso it says file corrupt, so trying iso i have on dvd

 

installed but not clean install and result
C:\WINDOWS\system32>dism /online /get-intl

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

Reporting online international settings.

Default system UI language : en-GB
The UI language fallback is : en-US
System locale : en-GB
Default time zone : GMT Standard Time
Active keyboard(s) : 0809:00000809, 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)

Installed language(s): en-GB
Type : Partially localized language, MUI type.
Fallback Languages en-US

The operation completed successfully.