Windows 10: TV + PC Sound Issue

Hi guys,

I have a PC that originally had Windows 8 on it and I’ve since updated to Windows 10.


I have my PC connected to the TV via HDMI, when I change to the PC channel the sound doesn’t work. After restarting the PC the sound comes back and it works. If I change back to another channel and back to the PC the sound is gone again.


I’ve already updated the drivers needed. It seems like no output or input devices are listed and says “no speaker or headphones plugged in”.


Any and all help is very much appreciated.



Cheers everyone.

:)

 

no sound from pc to tv

Hi David,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing sound from the system and TV after the latest update. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Which was the latest update installed on your computer?

This issue might have occurred due to corrupted/ outdated audio drivers. Try the below and check if it helps.

Method 1: I suggest you to Run troubleshooter from
Fix sound problems and check.

Method 2: Uninstall and Update the Audio driver.

I suggest you to uninstall the existing driver and update it.

Steps:

• Right click on the Start button from the desktop and select
  Device Manager.
• Expand Audio inputs and outputs, right click on
  High Definition Audio Device and click on Uninstall.
• Restart and Windows will re-install the
  IDT High Definition Audio driver.

Method 3: I suggest you to run
Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Hope it helps. Reply to the post with an updated status of this issue and required information for further assistance.

 

Sound issues after connecting my TV to my PC using HDMI cable

Hi,

Thank you for contacting Microsoft Community.

I would suggest you to refer to the mentioned steps and se if it works:

• Connect your Laptop to the TV and turn everything on
• Right click on the speaker icon, on the task bar.
• Choose Playback Devices. (You will need to be connected to your TV first to see it listed here).
• Click the Properties Button with the TV highlighted in the list
• Click the "Advanced" tab
• Here you can set the default format for audio playback.
• 
  
  By default this will be set to the highest quality . You can try each level and use the "Test" button to see if it works.
  
  Hope this helps.
  

 

Sounds problems with external TV

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are unable to get the sound output on the TV.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the PC?
  
• What is the make and model of the TV
  
• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• How are you connecting the TV to the PC?
  
• How are you projecting the PC to the TV?
  
• Did you try changing the connecting cable and then check the sound?
  
• Did you try connecting the TV to another PC?
  
• Is this issue only with Netflix or with any other online Video streaming websites?

If you have connected your TV using HDMI cable, you may want to check the Playback Device settings.

1. Press Windows + R key and type mmsys.cpl and click OK
   
2. Right click on Speaker icon on the Taskbar, click on Sounds.
   
3. Under Playback tab, if you see HDMI or your Television model, right click on it select "Set as Default Device".
   
4. Click OK.

Let us know the results.



Meanwhile, refer the steps as mentioned in this article:
Set up dual monitors on Windows 10



We await your response.



Aditya Roy

Microsoft Community – Moderator