Windows 10: Two BSoDs in two weeks - hal.dll, ntoskrnl.exe

Discus and support Two BSoDs in two weeks - hal.dll, ntoskrnl.exe in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I built my new PC almost 2 months ago. Since then no problems, no BSODs and generally everything was fine. First BSoD happened suddenly when I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by asm0d, Feb 19, 2019.

  1. asm0d Win User

    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe


    Hello, I built my new PC almost 2 months ago. Since then no problems, no BSODs and generally everything was fine. First BSoD happened suddenly when I was playing Resident Evil 6 two weeks ago. After that I did sfc /scannow, chkdsk and Windows Memory Diagnostic, and they didn't give me any errors. I also increased my pagefile.sys, because I thought I was running out of memory. Sadly I don't have .dmp file, but I remember it was Page fault in nonpaged area caused by ntoskrnl.exe.

    Second BSoD happened yesterday. I was changing some settings in Realtek Control Panel (because my speakers weren't playing good, probably irrelevant), also turned off Telemetry service. After that I trying to reboot my PC but after choosing reboot optiong - bang, BSoD. System Service Exception caused by hal.dll this time. Link to .dmp: Zippyshare.com - 021819-8031-01.dmp

    My question is - where is a cause? After second BSoD I did scans mentioned before again and again no errors. I also updated my drivers for sound card, network card, chipset and SATA controller as well as turned off XMP profile (from 3000 MHz to 2133 MHz). I ran a memtest and there is a report: Zippyshare.com - MemTest86-Report-20190219-001158.html Only errors was during pass #4 when doing hammer test, another tests are passed. Sadly testing one RAM stick at time may be difficult for me (desk is very close to the wall). Temps are normal, rarely exceeding 60C. When writing that post, it was 30C for CPU and 34C for GPU. Nothing is overclocked.

    My specs:
    CPU: Intel Core i5-8600K 3.60GHz
    GPU: Gigabyte GeForce GTX 1060 Windforce OC 6GB GDDR5
    RAM: Corsair Vengeance LPX, DDR4, 16 GB, 3000MHz, CL15
    MoBo: Z370 AORUS Gaming K3, BIOS: F11 10/30/2018
    OS: Windows 10 Education
    PSU: SeaSonic Focus Plus Gold 550W

    There is log from DM log collector: AORUS-19_02_2019__90021,37.zip

    :)
     
    asm0d, Feb 19, 2019
    #1
  2. sourpatch Win User
    sourpatch, Feb 19, 2019
    #2
  3. sourpatch Win User
    WHEA_UNCORRECTABLE_ERROR 0x00000124 [hal.dll] [ntoskrnl.exe]


    Hello zbook and thank you!

    1). My system successfully created another dump file (usually it would hang): Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    2). I uninstalled all AMD related software and gpu drivers using Display Driver Uninstaller. I was able to reinstall just the AMD gpu driver by extracting the software package and obtaining the driver folder with 7zip.

    3). I ran both sfc /scannow and dism /online /cleanup-image /restorehealth. No errors found on either scan. I could not post a picture because the command prompt window would immediately close after the test was finished.

    4). Bios is up to date.

    5). I reset Bios.

    6). Prime95 would freeze my pc everytime between 20-30min into test. CPU temps topped out at 70c average.

    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]


    7). Ran memtest86+ for 15 hours and made 11 passes with no errors.

    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]


    8). HD Sentinel results were good:

    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]


    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]


    9). chkdsk results:

    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]


    10). Typical temps for my PC.
    • A). Idle Temps:

      Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]
    • B). Temps after 20 min of gaming:

      Two BSoDs in two weeks - hal.dll, ntoskrnl.exe [​IMG]

    11). I will be running FurMark tonight and will monitor temps.

    12). Updated my personal Ten Forums System Specs as well.
     
    sourpatch, Feb 19, 2019
    #3
  4. TSX420J Win User

    Two BSoDs in two weeks - hal.dll, ntoskrnl.exe

    TSX420J, Feb 19, 2019
    #4
Thema:

Two BSoDs in two weeks - hal.dll, ntoskrnl.exe

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