Windows 10: two different phone/computers are linked to my computer

C:\Users\Therese\Documents\Email attachments\LCSW BHOP Guam AFB posting.docx

:)

 

Cannot see phone files on computer


SOLVED. It was a well-hidden setting to change the USB type.

I have a new phone running Android Oreo. I have taken a few test photos and a couple of test videos. Some have been saved to the phone's internal storage and some to an SD Card.

I have connected the phone to a W10 computer using the USB cable supplied with the phone. Windows identifies the phone correctly and automatically installs the driver and the phone is then correctly listed in Explorer. If I click on the phone in Explorer, Windows displays a message "No files on this device" and consequently the file section of the Explorer window is empty. The phone displays that it is being charged from the USB port. Therefore it would seem that both Windows and the phone are reporting that the USB connection is working as expected.

My previous phone was a Windows phone and as expected the phone worked seamlessly with Windows computers. I am still finding my way around Android so I may have missed something obvious. The instruction in the phone User Guide is simply to "......connect the phone to the Windows computer using the supplied USB cable and after installing the drivers the files and folders on your phone will be accessible.....".

Well that does not seem to be quite correct....*Sad

Thanks for any suggestions.

T.

 

Does this computer build have compatibility problems? Opinions welcomed!

Lets start with what you're going to use this computer for, not what you want to put in it.

Rules/steps to building a computer (in chronological order):
First rule: Determine what your needs are.
Second rule: Define your budget.
Third rule: Pick parts.
Fourth rule: Review parts several times.
Fifth rule: Buy said parts.
Sixth rule: Build it.

You are on rule/step 1. Go through the list until you're done.

 

Computer Not Working

Hi,

Failure to access the Start menu and missing icons can be caused by a corrupted user profile. To isolate your concern, we suggest that you perform the following steps to trigger
Safe Mode through the Windows Recovery Environment (WinRE) option and create a new user account. To do this, follow the steps below:

• Improper shutdown process
  • Turn on your computer. When the Windows logo is visible, unplug the power source of your computer. Perform this step three times.
  • On the fourth time that you turn on your computer, just simply wait for the
    Windows Recovery Environment (WinRE) window to appear.
• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings and click
  Restart.
• Once your computer restarts, you will see a list of options. Press the
  F4 key to start your computer in Safe Mode.

Once you were able to access Safe Mode, we suggest that you follow the steps provided on this
link on how to create a local user or administrator
account in Windows 10. By doing this, we may identify if this is an account related issue. The link also contains all the necessary information including the step on how to set up a new account in Windows 10.

Give us an update with the outcome.