Windows 10: Two-Finger Touchpad Scrolling (TFTPS)

I have a DELL laptop and I am setting up an HP laptop for a friend. The DELL TFTPS works smoothly but the HP TFTPS is hit and miss. Both DELL and the HP have the touchpad ‘Sensitivity’ set to ‘Medium’ and both machines were new in November 2018 and have the Windows 10 Home 64-bit OS. To compare: -

The DELL touchpad is ‘HID-Compliant touchpad’ with Microsoft drivers v10.0.17763.316 dated 21st June 2006. Both ‘DELL Support Assist’ software and ‘DriverBooster’ software fail to find a later driver during scans.

The HP touchpad is ‘Synaptics SMBus touchpad’ with Synaptics drivers v19.5.35.12 dated 12th Sept 2018. ‘HP Support Assistant’ updated all drivers so there are no later drivers.

Question 1 - In the HP "Settings" there is no adjustable setting other than ‘Sensitivity’ so any ideas how to improve the HP touchpad TFTPS smoothness?
Question 2 - Is the unreliable TFTPS a known issue with HP laptops or is the Synaptics touchpad the problem?

I should say that the DELL is a higher spec machine than the HP but I would have expected that TFTPS is a basic that any laptop should handle smoothly.

Thanks in advance.

:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

Support für XPS 15Z L511Z | Treiber und Downloads | Dell Deutschland


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Synaptics touchpad V1.2 - no option for one-finger scrolling?


Hello,

I recently bought a Lenovo Y700 running W10. I am trying to get it set up the way I like and cannot find an option to use one-finger scrolling with my touchpad (two-finger scrolling is an option and works just fine).

I am updated to driver 19.0.19.1, but for some reason when I go to Mouse Properties it lists the driver version as 19.0.17.26. I'm not sure if this is related. Here are some screen caps of the driver discrepancy as well as the UI for the mouse, which has no option for one-finger scrolling. How do I enable this?











Thanks for any advice you can give me!

 

One finger scrolling on touchpad

Hello !

I just bought a new laptop, a Dell Vostro 15 3568.

I noticed it doesn't have a one finger scrolling feature (sliding on the edge of the touchpad).

In Windows touchpad settings I can setup two finger scrolling (which works), and even 3 and 4 fingers gestures. But nothing about one finger scrolling.

When I go to "Additional settings" it opens the mouse settings, then I go to Hardware > Dell Touchpad > Properties in order to open Dell Touchpad Properties. In that window the "Change settings" button doesn't do what it says: instead it just closes and
reopens the Dell Touchpad Properties, this time without the "Change settings" button. So no way to change anything there.

Also when I read other forum topics about scrolling issues, I've seen that they use a program called "DellTpad.exe", which I don't have on my PC, and which doesn't seem to have one finger scrolling anyway.

Is it possible that the one finger scrolling is a feature that cannot be supported by my touchpad ? Otherwise how could I setup this option ?