Windows 10: Unable to access Adobe Digital Editions on Windows 10

I have two identical ACER desktops running the same version of Windows 10 with the same latest updates. On one desktop, ADE would not open, no matter how I tried. Multiple uninstalls, cold boots, re installs, ADE 4.5.10 would not open. On the second desktop, ADE 4.5.10 installs, opens, runs flawlessly. All the properties and settings look the same. I may be missing something, so if someone can help, I would appreciate it. Adobe support was clueless.


***Title modified from Adobe Digital Editions***

:)

 

Adobe Digital Edition

Hi GiseleFori,

Thank you for writing to Microsoft Community Forums.

1. Do you get any error message when you try to download the Adobe Digital Edition?
   
2. Which version of Adobe Digital edition are you trying to download?
   

As per Adobe support, it is compatible with Windows 7. You can try installing it in compatibility mode.

For installing it in compatibility mode, you may follow this step:

• Right click on setup file and click on Properties.
  
• Under compatibility tab, check the option “Run this program in compatibility mode for:” and select Windows 7.
  
• Click on Apply and OK.
  

You may download the
Adobe Digital Edition 4.5.9 version and check if it is works.

You may refer the steps mentioned in this article named
Install Adobe Digital Editions on Windows 7, Vista, XP to install this application.

Please refer the solution provided in this article named
Installation issues for Adobe Digital Editions 4.0 and check if it helps.

Hope this helps.

Let us know if you got the help you needed by clicking on Yes or No.

Regards,

Gowrish S

Microsoft Community –Moderator

 

Downloading to Kobo with Adobe Digital Editions

Hi Roger,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

You may be facing the above issue due to the incompatibility of the programs on Windows 10 operating system. You can try installing the program software in
compatibility mode and check if the software works.



Follow the steps below to install the software in compatibility mode and check if the issue is resolved.



Step 1: Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• Locate and right-click on the program setup file on your PC and click on
  Properties.
• Click on the compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done,
  restart the computer for the effective changes to take place.

Step 2: You can also follow the steps below and check if the issue is resolved.

• Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
• Select the top most search result and follow from step 2 from the article
  
  Make older programs compatible with this version of Windows (Also applies to Windows 10).
• Check if the issue is resolved.

Refer to the link below on similar issue and check if it helps:

Adobe Digital Editions



I suggest you to refer the link below and check if it helps.

Unable to open .acsm file in Digital Editions because it tries to open in Adobe Reader

If the issue persist, I suggest you to post your query to Adobe support as they will be better equipped to help you with the above issue.

https://forums.adobe.com/community/adobe_digital_editions



Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

 

Adobe digital editions

Hello,



Thank you for writing to Microsoft Community Forums.





I understand how it can be, we will look into this for you. Please follow the below mentioned methods and check if that helps.



Method 1:



I suggest you to update the Adobe Digital Edition on your computer and check if that helps. Please refer the article
Adobe Digital Editions to install the update.



If the issue persists, please follow method 2.



Method 2:



I also suggest to uninstall the particular update from settings and check if that makes any difference.

• Press Windows logo + I, to open
  Settings.
  
• Click on Update & Security.
  
• Select Windows updates.
  
• Click on View update history.
  
• Click on Uninstall updates and uninstall the update that is causing the issue and check if that helps.
  

Hope it helps

Regards,

Noor Azam S

Microsoft Community – Moderator