Windows 10: Unable to access files in OneDrive personal vault

Discus and support Unable to access files in OneDrive personal vault in Windows 10 Network and Sharing to solve the problem; Never had this issue before.When I click on the link to my personal vault, I get a popup window that says that I need to verify my identity. One option... Discussion in 'Windows 10 Network and Sharing' started by Carol Rogers2, Feb 3, 2025 at 8:32 PM.

  1. Unable to access files in OneDrive personal vault


    Never had this issue before.When I click on the link to my personal vault, I get a popup window that says that I need to verify my identity. One option in the popup is to receive an email at the email address associated with my account. If I click on the email address, then I get the following message:That doesn't match the alternate email associated with your account. The correct email starts with "".What should I do?

    :)
     
    Carol Rogers2, Feb 3, 2025 at 8:32 PM
    #1
  2. tfwul Win User

    OneDrive Personal Vault - accessing from Android device

    I am trying to access my OneDrive Personal Vault using my Samsung Galaxy S10 smartphone.
    Whatever I try I end up with a screen telling me to create a Personal Vault, rather than opening the existing one, which was in fact the 'starting point'.

    Steps taken:
    - sign in using my Outlook account
    - select verification method (send a code to my gmail account)
    - paste that into the verification screen

    After clicking [Verify] I get this "Create a Personal Vault"-screen.

    Any suggestions?


    Unable to access files in OneDrive personal vault 327584d1618466825t-onedrive-personal-vault-accessing-android-device-2021-04-15_08-05-45.png


    Windows 10 x64
    Office 365, Outlook Exchange
     
  3. tfwul Win User
    OneDrive Personal Vault - accessing from Android device

    Frankly, I thought it had something to do with Authenticator, but it has not.


    Unable to access files in OneDrive personal vault accessing-android-device-onedrive-personal-vault-accessing-android-smartphone-01-14042021-161620.jpg

    -

    Unable to access files in OneDrive personal vault accessing-android-device-onedrive-personal-vault-accessing-android-smartphone-02-14042021-161727.jpg

    -

    The 'alarming' thing of this all is that, when worst comes to worst and you indeed -need- to access the Personal Vault using an Android device, whilst being on vacation or something, i.e. not comfortably at home, behind your Windows 10 desktop, then...
    you are lost: the PV can not be accessed.

    That's to say, that is my situation.

    I tried over and over.

    I simply followed the steps and don't see where I went wrong.
     
  4. Brink Win User

    Unable to access files in OneDrive personal vault

    OneDrive personal vault deleted

    The Personal Vault in your OneDrive folder on the PC is considered a folder shortcut to the Personal Vault on your online OneDrive (cloud). A shortcut is treated like a file for how it's listed.
     
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Unable to access files in OneDrive personal vault

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