Windows 10: Unable to activate Windows 10 after upgrade from 32-bit to 64-bit architecture

Hi all,


The problem is that I cannot activate Windows 10 Home 64-bit operating system after a major hardware upgrade (including motherboard and processor)


Old PC specs:
32-bit processor (AMD Athlon II) desktop
Windows 7 preinstalled, subsequently upgraded to Windows 10 Home.

New PC specs:
64-bit processor (AMD Ryzen 2400G) and associated motherboard and RAM.

Sequence of actions:

1. Installed new hardware.
2. Booted using existing system disk (the C drive of the original 32-bit Windows 10) successfully. I did not check at that time whether Windows was activated, however.
3. Created Windows 10 installation media for 64-bit architecture on a USB drive.
4. Booted using the USB drive:
   1. Selected "I don't have a product key" in line with the instructions on screen ("If you are reinstalling Windows, select I don't have a product key. Your copy of Windows will be automatically activated later.")
   2. Selected Windows 10 Home
   3. Accepted the license terms
   4. Selected Custom: Install Windows only (advanced)
   5. Removed the existing partitions on Drive 0
   6. Selected the Drive 0 unallocated space and pressed "Next"
   7. The Windows installation process was uneventful.
   8. System information now shows that Windows is not activated.
5. Trying to activate Windows reports that a product key was not found (0xC004F213)
6. I used the Activation troubleshooter. The troubleshooter reports that it is not able to activate windows. I selected that I recently made hardware changes and it identified a single PC, which I selected and pressed the activation button.

After logging in my Microsoft account, I search in "Devices" and there appear to be two: The old PC configuration (Athlon II) and the new PC configuration (Ryzen 2400G). However, the troubleshooter shows only one, and (judging by its name) it is the old PC. If I select it and press "Activate", the troubleshooter responds that it cannot reactivate Windows on this device and to try again later. (I did this several times across a time span of 12 hours or so).


Ideally, what should be done would be to "merge" the two devices as they appear in my account and transfer the license from the old device to the new one.


Can someone help?

:)

 

Windows 10 Upgrade 32-bit to 64-bit

So, Windows 10 Upgrade is being rolled out worldwide, and I have 'reserved' my upgrade.

Currently my computer is running Windows 7 Pro 32-bit. I'm planning to 'upgrade' it to Windows 10 64-bit (via fresh install, of course).

After reading many references, these will be the steps I'll do:

1. Let the "Get Windows 10" app upgrade my OS to Windows 10 32-bit
   
2. Note the activation key
   
3. Download the Installation Media for Windows 10, but choosing 64-bit instead
   
4. Perform a clean install
   
5. Reactivate using the activation key in Step #2
   

(Of course I'll backup my data first.)

However, I still have some questions:

1. On Windows 7, the activation key does not differ between 32- or 64-bit versions. Is it still so with Windows 10?
   
2. Will I be able to download a different architecture on Step #3?
   
3. Is there anything I need to prepare beforehand?
   

Thank you for your assistance.

 

64 bit or 32 bit

I want to switch from my currently installed architecture when migrating to Windows 10. Do I have that option with the free upgrade offer?

• The free upgrade does not have the option to switch architectures, so the architecture will remain the same. If you want to switch architectures, you will have to download the Window 10 .ISO file in the appropriate architecture (32 or 64 bit) and perform
  a custom install.
  
  How
  to: Do a custom installation of Windows
  
  Learn more:
  How to reserve your free upgrade to Windows 10
  

How do I upgrade from 32 bit versions of Windows to 64 bit Windows 10?

How
to: Switch from 32 bit versions of Windows to Windows 10 64 bit

 

Windows 10 (32 bit to 64 bit)

My laptop came pre-installed with Window 7 (32 bit) . I later upgraded it to windows 10 (32 bit) through online upgrade. So now I have windows 10 (32 bit) in my system. I want to upgrade it to 64 bit architecture. I also enquired about this from Microsoft
customer care. I was told that I will have to first go back to windows 7 and reinstall it in 64 bit architecture . Then I will be able to upgrade to windows 10 (64 bit). I have with me the recovery discs which I was instructed to make when I bought my laptop,
but I am not sure whether I will get the option of installing windows 7 in 64 bit version.Kindly suggest what is the right procedure?

***Post moved by the moderator to the appropriate forum category.***